Playbooks How-to: Incident Resolution

Minimize impact from outages and incidents with tightly integrated communication and structured processes. By offering reusable runbooks and standardized templates in the same platform as messaging channels, Mattermost gives teams a shared space to coordinate responses, get a full context view of the situation, and ensure that all critical processes are followed for every incident.

In this guide, we’ll show you how to customize a pre-built Mattermost Playbooks template to create your own reusable process playbook. Then, any time an incident occurs, you’ll click run on your playbook to kick off that process and have all the steps, links, and tools on hand right alongside team conversations.

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