Implementation
Be production-ready from day one. We'll help you deploy and configure Mattermost to your environment—from cloud or self-hosted, to HA or single-node. Includes SSO, integrations, and admin training.
3-5 Days
Services That Keep Mission-Critical Work Moving
Whether you're just getting started, require urgent incident response, or need long-term platform partnership, our services deliver the right level of help for your deployment stage.
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Deploy, Maintain, and Upgrade
We support first-time set up, optimization and maintenance of existing environments, and version upgrades. Every engagement closes with a written summary and environment runbook.
Integration Deployment
Validate and connect your tools. We'll help you integrate Jira, PagerDuty, GitHub, custom webhooks, or Mattermost marketplace plugins. Automated notifications and cross-platform data flow live on schedule.
5 Days
Use Case Enablement
Get Mattermost to work the way your team works. We'll configure and validate your platform around operational workflows such as DevSecOps, incident response, and mission ops.
5 Days
Environment Health Check
Know exactly where you stand. We'll deliver a written findings report with prioritized recommendations across config, security posture, and operational readiness. Advisory only.
3 Days
Environment Optimization
Close gaps and strengthen your environment. We'll remediate issues directly through targeted configuration, security hardening, and performance improvements.
3 Days
Compliance Readiness
Be audit-ready before the auditors arrive. We'll configure retention, export, and audit features against your regulatory requirements. SOC 2, ITAR, Zero Trust, GDPR, and more—all validated.
3 Days
Scale Readiness
Validate and prepare your environment for a defined growth milestone—new user cohort, program expansion, or architecture not designed for current demand.
5 Days
Migrate With Ease
Our team will help you plan, transfer data, and validate your use case to minimize risk and downtime.
Standard
Legacy, SaaS, or Cloud Migrations
Up to 2 years of message history migrated with channel continuity, attachments, and user identities intact. Includes dry run and validation before cutover.
Premium
Large-Scale or Complex Migrations
Extended history, large user counts, complex identity mapping, or compliance archival requirements. Scoped and validated before a single record moves.
Technical Account Management
From implementation through operations, we'll deliver proactive guidance, upgrade planning, and health monitoring. Technical Account Management (TAM) supports implementation and can carry into steady-state operations.
Standard
Foundational support to help you stay ahead of issues before they turn into incidents.
- Named technical advisor
- Implementation and onboarding support
- Quarterly proactive engagement
- Platform health checks
- Upgrade consultation and planning
- Semi-annual business reviews
- Support case oversight
- Use case enablement
High-touch partnership for large-scale, regulated, or mission-critical environments.
Everything in Standard, plus:
- Monthly proactive engagement
- Quarterly executive outcome reviews
- Priority escalation queue
- Product council seat and roadmap input
- Extended use case enablement (×2)
- Feature request tracking
High-Touch, Full-Ops Services
Embed deep platform expertise into your team, so they can stay focused on their mission.
Forward Deployed Engineer
A dedicated Mattermost engineer embedded with your team. Helps deploy custom plugins, and complete bespoke integrations, source-level debugging, and complex builds across multiple quarters.
Learn MoreManaged Services
Full operational ownership: 24×7 monitoring, patching, backups, DR readiness, and compliance reporting. Bring Your Own Cloud available.
Learn MoreProject Management
Dedicated oversight for multi-stakeholder engagements. Delivers scoped milestones, weekly status, risk tracking, and formal closeout.
Learn MoreRole-Based Training and Certification
Equip your team to operate and scale Mattermost with self-paced or instructor-led training, and partner certifications.
Self-Paced Learning
Get up to speed on your own schedule.
Free Visit Academy
Virtual Training
Live, remote sessions ideal for team onboarding post-deployment or upskilling ahead of upgrades and scale events, led by our team of experts.
Instructed Learn More
Partner Certifications
Required for resellers, our certification program reinforces your credibility to sell, deliver, or support Mattermost.
For Partners Get Certified
Support When You Need It Most
Open a ticket, search Docs, connect with our community, or explore support options for your Mattermost license.
Plans Fit to You
Premier Support pairs well with TAM. Support solves tickets, TAM prevents them.
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