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Mattermost Pricing

Plans available for teams of every size — from start-ups to large enterprises.

Starter

Increased productivity for small teams

$0 USD

per user/month

*$149/yr for secure cloud hosting, unlimited users (billed monthly)

Everything you need to get started:

Channels & Boards

  • Unlimited 1:1 and group messaging
  • Unlimited users, channels, teams
  • Unlimited boards
  • Pre-built and custom board templates
  • Audio/video integrations 
  • Continuous message archive
  • Custom card properties with group, filter, sort
  • Full history search
  • Email authentication
  • Multi-factor authentication
  • Custom branding and themes
  • SOC2 Type I (Cloud)

Playbooks

  • Unlimited playbooks
  • Unlimited participants
  • Ad hoc add/remove tasks
  • Automated triggers & actions

Support

  • Online and community

Deployment

  • Choice of self-hosted or secure cloud

Enterprise

Advanced performance, security, and compliance

Contact Us for Pricing

Everything in Professional, plus:

Channels & Boards

  • AD/LDAP group sync
  • Custom EMM (AppConfig)
  • Custom admin roles
  • Custom user terms of service
  • Automated compliance exports and reporting
  • Granular data retention
  • Granular audit logs w/ export
  • ID-only push notifications
  • HA server config (self-hosted)
  • Performance monitoring (self-hosted)
  • Elasticsearch (self-hosted)

Playbooks

  • Granular permissions
  • Private Playbooks
  • Playbook analytics dashboard
  • Incident channel export

Support

  • 24×7 with 4 hr response

Deployment

  • Choice of self-hosted or secure cloud

Available Add-ons

  • Premier Support
    • Mission-critical 24×7
    • 1hr-L1, 2hr-L2
  • U.S.- only based support
  • Dedicated virtual secure cloud deployment (Cloud)

FAQ

Answer:

Mattermost Cloud Starter supports unlimited users. The annual $149/yr charge is to offset infrastructure costs for your workspace and is billed monthly at $12.42.

Answer:

Cloud plans purchased through the Customer Portal are billed monthly, with newly activated users charged a pro-rated rate for the portion of the month they were active. If you are interested in an annual Cloud subscription, please contact [email protected].

Answer:

Self-hosted plans are billed annually, with quarterly adjustments to account for increases/decreases in user count.

Answer:

Customers are billed based on the number of active users. Administrators can view user status in the System Console and activate/deactivate users at any time (inactive users have all history and preferences saved). Cloud users are automatically charged on a pro-rated basis monthly; Self-hosted active user counts are adjusted quarterly.

Answer:

Yes, please contact us for more information.

Answer:

Yes, please see the information here.

Need help finding the right fit?

Every team works a little differently — we’re here to help.

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