FAQ
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Answer:
Yes. However, we periodically delete cloud workspaces that have been inactive for 30 days or longer. We will always notify you if your workspace is dormant, and we will provide a 14-day grace period in which you may reactivate your workspace.
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Answer:
No. There are no application limits on the amount of storage and messages for self-hosted instances; administrators are responsible for the underlying infrastructure costs.
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Answer:
No. We believe in giving our customers the option to host their workspaces either on-prem or in our secure, private cloud without incurring additional charges.
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Answer:
Cloud plans purchased through the Customer Portal are billed monthly, with newly activated users charged a pro-rated rate for the portion of the month they were active. Note: If you are interested in an annual Cloud subscription, please contact [email protected].
All self-hosted plans are billed annually, with quarterly adjustments to account for any changes in user count.
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Answer:
Customers are billed based on the number of active users. Administrators can view user status in the System Console and activate/deactivate users at any time (inactive users have all history and preferences saved). Cloud users are automatically charged on a pro-rated basis monthly; Self-hosted active user counts are adjusted quarterly.
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Answer:
Yes, please contact us for more information.
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Answer:
Yes, please see the information here.
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Please see the following resources for more details: