What Matters: Responding to Incidents with Quintessence Anx of PagerDuty

We are excited to announce the latest episode of our podcast, What Matters! 

In this episode, host PJ Hagerty sits down to chat with Quintessence Anx of PagerDuty to talk about DevOps and Incident Response and how tools like Mattermost and PagerDuty can work together to make the Incident Response team work smarter!

Episode 6: Responding to Incidents with Quintessence Anx 

We recently took inspiration from PagerDuty’s incident response documentation when we shared how to write an incident playbook in Mattermost — in this episode of What Matters, we go even deeper! Heavily focused on playbooks, runbooks, the roles during an incident, and the Incident Commander in particular, this conversation with PagerDuty’s Developer Advocate Quintessence Anx covers topics every team assigned to an incident should focus on. 

Quintessence points out the key factor in responding to an incident in a timely manner: communication. This is true before, during, and after an incident, regardless of your role in the DevOps team or the organization as a whole.

Listen to What Matters now 

What Matters, Episode 6 is now available to listen to or download. Check out the full episode — and all our episodes — now available from Apple Podcasts, Google Play, Spotify, SoundCloud, and wherever you want to listen in! 

About the Show

What Matters is a bi-weekly podcast from the folks at Mattermost where we take a look at all the things we enjoy about the communities we are a part of — Open Source, ChatOps, DevOps, Go, and everything in between — and distilled it into a podcast hosted by Senior Developer Advocate PJ Hagerty. Reach out and let us know what topics, guests, and other ideas you have for the show!

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PJ Hagerty

PJ is the Senior Developer Advocate at Mattermost and a board member at Open Sourcing Mental Illness (osmihelp.org). He is also an organizer of DevOps Days Buffalo, CodeDaze, and ElixirDaze . Additionally, PJ is a developer, writer, speaker, and musician. He is known to travel the world speaking about programming and the way people think and interact. He is also known for wearing hats.

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