When the Conversation Becomes the Record
GuidesNo CIO has signed a policy making chat the official system of record. Yet in practice, that is exactly what has happened.
No CIO has signed a policy making chat the official system of record. In practice, that is what has happened. Decisions that used to close in meetings now close in threads. Approvals that used to live in email now live in direct messages.
In regulated industries and 24-hour operating environments, the dependency runs deeper: incident coordination, contractor communication, operational decisions made across sites and shifts. Most organizations don't realize how much of their decision-making now lives exclusively in chat until a litigation hold, regulatory request, or audit forces the question — usually after someone else has already asked it.
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