5 Common Collaboration Pitfalls & How to Fix Them

Discover the critical mistakes that slow down operations—and the proven strategies to enhance security, resilience, and efficiency in high-stakes environments.

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5 Common collaboration pitfalls and how organizations can avoid them

Deployed by the world’s leading organizations

Collaboration Gaps Put Critical Operations at Risk

Disjointed systems, security blind spots, and compliance gaps leave critical infrastructure teams

Siloed & Disconnected Teams

Legacy tools fail to integrate across security, IT, and operations, delaying response times.

Vulnerable to Cyber Threats

Standard platforms lack built-in security, increasing exposure to breaches and ransomware.

Compliance without Security

Meeting regulations doesn’t prevent outages—teams need resilience, not just checkboxes.

Mattermost closes those gaps by securing, integrating, and streamlining collaboration.

InfraSecure Team chat platform for secure communication and collaboration

“No matter the root cause, be it weather, cyberattack, or AI malfunction, systems such as the grid carry little room for error, and failures can put hundreds of lives in danger.”

Mercatus

Purpose-Built for Critical Infrastructure Security

Resilient collaboration that goes beyond prevention to ensure operational continuity.

Purpose-Built for Critical Infrastructure Security

Resilient collaboration that goes beyond prevention to ensure operational continuity.

Complete Control

Maintain security, compliance, and data sovereignty with unmatched oversight.

Ensure full data sovereignty with on-prem, private cloud, or air-gapped deployments.
Meet strict compliance standards, including NERC CIP, HIPAA, GDPR, TSA, and CJIS.
Keep sensitive data under your control, eliminating reliance on third-party cloud providers.

Always Resilient

Stay operational during outages, breaches, and cyber incidents.

Keep teams connected with secure, real-time collaboration—even when networks go down.
Automated incident workflows ensure rapid response to security threats and system failures.
Offline and air-gapped capabilities allow communication when primary systems are compromised.

Seamless Integration

Works with existing security and IT workflows to reduce risk.

Connect with SIEM, SOAR, JIRA, ServiceNow, and proprietary security stacks effortlessly.
Eliminate silos by centralizing communications across IT, security, and operations teams.
Reduce implementation risk with flexible APIs and deep system compatibility.

Flexible Deployment

Adapt to strict security and compliance requirements without compromise.

Deploy on-prem, private cloud, or fully air-gapped for complete security control.
Role-based access controls and audit trails ensure Zero Trust alignment.
Scalable and configurable to meet the unique needs of regulated industries

Built to adapt to every industry

From cyber threats to regulatory demands, critical infrastructure industries face unique challenges. Mattermost provides tailored solutions that address the specific needs of each sector, ensuring organizations stay connected, secure, and operational—no matter the challenge.

Energy + Utilities

Energy & Utilities: Secure Coordination for Grid Resilience

Challenge: Fast, secure coordination between IT, OT, and field teams to prevent and respond to disruptions.

Solution: Mattermost enables real-time, encrypted communication across distributed teams, integrating with SCADA, SIEM, and incident response tools for immediate action.

Impact: Improved grid security, faster outage response, and compliance with NERC CIP and FERC standards. Reduces downtime, enhances workforce coordination, and ensures reliable energy delivery in critical situations.

Telecomm + Connectivity

Telecommunications & Connectivity: Securing Critical Network Operations

Challenge: Reliable, secure NOC communication for network security, uptime, and rapid threat response.

Solution: Mattermost centralizes real-time collaboration between engineers, security teams, and ops centers, integrating with SIEM, SOAR, and network monitoring tools.

Impact: Reduced downtime, faster threat detection, and compliance with FCC, GDPR, and CPNI standards. Strengthens network reliability, improves incident response, and enhances coordination across teams.

Transportation + Logistics

Transportation & Logistics: Reliable Communication for Supply Chain Security

Challenge: Secure, real-time collaboration to mitigate disruptions, cyber threats, and regulatory challenges.

Solution: Mattermost provides a secure, on-prem platform for coordinating fleet operations, security teams, and logistics personnel, even in restricted networks.

Impact: Minimized shipment delays, faster crisis response, and TSA, DOT, and ICAO compliance. Improves operational visibility, enhances fleet coordination, and ensures business continuity during disruptions.

Financial Services

Financial Services: Secure Collaboration to Prevent Fraud & Compliance Risks

Challenge: Real-time fraud prevention and compliance monitoring across global teams.

Solution: Mattermost delivers secure, auditable communication that integrates with fraud detection, SIEM, and compliance tracking systems for rapid incident response.

Impact: Reduced fraud risk, faster compliance audits, and adherence to FINRA, PCI-DSS, and SEC guidelines. Strengthens data security, enhances risk management, and improves operational efficiency

Emergency + Public Services

Emergency & Public Services: Secure, Instant Coordination in Crisis Scenarios

Challenge: Real-time, cross-agency collaboration for emergency response and disaster recovery.

Solution: Mattermost provides encrypted, role-based access to incident response teams, law enforcement, and healthcare providers, ensuring secure, uninterrupted communication.

Impact: Faster emergency response, seamless interagency coordination, and compliance with HIPAA, CJIS, and FEMA standards. Enhances situational awareness, streamlines crisis management.