Incident Resolution Playbook
Resolving incidents requires speed and accuracy. Streamline your processes for rapid response and resolution
Use this template in Mattermost Playbooks to reflect your own incident resolution process.
- Customize a summary template to fill in with links to documentation for every playbook run
- Schedule a reminder to post a status update
- Organize checklist sections to correspond to project milestones
- Assign tasks and roles ahead of time or on the fly
- Set due dates for tasks
- Configure key project metrics to analyze over time, such as velocity for feature delivery
- Create a custom template for team retrospective
- Activate playbook automations to include a specific team for every run, assign a project owner, or trigger webhooks
- How do I add this template to Mattermost?
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To add the template to Mattermost, follow the steps to import a playbook.
- What else can Playbooks do?
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Read more about Playbooks and templates here.