Incident Resolution Playbook

by Mattermost

Resolving incidents requires speed and accuracy. Streamline your processes for rapid response and resolution

Overview

Use this template in Mattermost Playbooks to reflect your own incident resolution process. 

  • Customize a summary template to fill in with links to documentation for every playbook run
  • Schedule a reminder to post a status update
  • Organize checklist sections to correspond to project milestones
  • Assign tasks and roles ahead of time or on the fly
  • Set due dates for tasks
  • Configure key project metrics to analyze over time, such as velocity for feature delivery
  • Create a custom template for team retrospective
  • Activate playbook automations to include a specific team for every run, assign a project owner, or trigger webhooks 

FAQs

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