Support Levels
Commercial support is available for Mattermost Enterprise Edition deployments that meet the software and hardware requirements listed in product documentation.
- Mattermost Enterprise Edition E10 includes next business day support using the Mattermost online ticketing system.
- Mattermost Enterprise Edition E20 includes support by email and online tickets with service level agreements depending on issue type
- Mattermost Premier Support may be purchased as an add-on to E20 deployments to include additional benefits and service level agreements