Build it. Ship it. Fix it. Faster.

Move quicker and make fewer mistakes with checklist-based automations that power your team’s workflows.

Playbooks Hero

Everyone on the same page?

Use configurable playbooks with built-in task checklists alongside real-time messaging so everyone knows what’s happening now and what to do next.

Take the Playbook Tour

See how Mattermost can help streamline and optimize your mission-critical workflows.

Less “Now, what?” and more “Now, this!”

Scattered documentation, siloed communication, ambiguous ownership, and ad hoc workstreams are mistake-prone and hinder urgent timelines. Playbooks help teams align on common goals by offering clear instruction, context, ownership, and communication.

See our Playbook Templates

Processes when and where your team needs them most

Minimize context switching when seconds matter. Playbooks integrate your processes into your messaging platform to keep everyone aligned and improve visibility into essential workflows.

Collaborative checklists that evolve with your workflows

Playbooks are built for the way developer teams work together — and are designed to be customized and iterated as your workflows change.

Configurable templates

Create templates for all your repeatable processes, from routine releases to incident response.

Automation and actions

Streamline repetitive tasks with automated triggers and actions so your team can focus on what matters.


Integrate with all the tools your team loves – from GitHub and Jenkins to Jira and ServiceNow.

Feature Highlights

  • Customizable playbooks
  • Prescribed and ad-hoc task checklists
  • Automated triggers & actions
  • Deep integration with Channels
  • Retrospective report
  • Retrospective timeline
  • Configurable templates
  • Data export
  • Status updates broadcast
  • Reminder and countdown timer
  • Stakeholder overview
  • Aggregate analytics

Built-in retrospectives

Integrated retrospectives help your team capture event details, build reports, and learn from every Playbook run.

Data-driven process improvement

Learn from each iteration to refine best practices and drive team excellence at scale. Editable incident timelines, channel transcripts, and configurable metrics help track performance over time.

Everything your team needs, all in one place

Your collaboration tools, teams, and processes — unified.

Mattermost: three productivity tools, integrated to work seamlessly together, and aligned with three distinct workflow types across the software development lifecycle.

Platform Overview

Designed for developer workflows

Playbooks brings predictability and continuity to repeated processes, helping your team spend more time on what matters most.

Incident Resolution

Restore service quickly and reliably with Playbooks designed to enable any team member to respond confidently.

Release Management

Ship on time with high confidence by coordinating cross-functional teams and robust developer tool integrations.

Bug Bash

Triage and fix bugs efficiently with automatable task assignments and environment builds.

Open source and yours to customize

Your tools should adapt to the way you work — not the other way around. Customize Playbooks with integrations from our community, or build your own with our App Framework, Plugins, and open APIs.

  • 25,000+ GitHub Stars
  • 30,000+ total contributors
  • 4,000+ contributors

Mattermost plays an integral part in our developer toolset. Not only does it enable great communication and teamwork, its new [Playbooks] application and many integration options also allow us to greatly increase our productivity and organization.

William Forrester
Development and Security Operations Manager

Learn more about Playbooks

Try Mattermost for free.