If you add new users in the middle of a billing cycle, you’ll only be charged for the days that the user is registered.
Here’s an example:
Your organization has a Mattermost Cloud workspace and you’re on a monthly subscription at the rate of $10 USD per user per month. You add a new user on the 11th day of a 30-day billing period and that user remains registered for the remainder of the billing period.
The prorated subscription cost for this user is determined by multiplying the monthly amount ($10 USD) by the number of days they are actively registered in the billing period (20) and dividing by the number of days in the month (30).
The prorated subscription cost for the user added on day 11 is $6.67 USD.
Similarly, if you make a registered user Inactive in the middle of a billing cycle, we will calculate the prorated amount using the formula above to determine the prorated charge.