Hosting
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99% Uptime SLA guarantee
Mattermost Pricing
Choose a plan that fits your needs
Cloud Professional
Distributed organizations
$10 /user/month
Contact sales for an annual discount
Features include:
- Incident Collaboration
- Unlimited search history
- Unlimited integrations
- Guest accounts
- Channel moderation
- Automated compliance exports
- Custom data retention policies
- DLP, EMM, and eDiscovery integration
- Advanced mobile push notifications
Cloud Enterprise
Privacy-conscious enterprises
Custom pricing
Everything in Professional, plus:
- Private single-tenant instance
- Dedicated infrastructure
- Enterprise networking/VPC peering (Coming soon)
- TLS mutual auth (Coming soon)
- Strict region and data residency (Coming soon)
Available add-ons:
- Premium support
- Custom services
Modern secure collaboration
Mattermost meets the modern tools expectations of Bungie and the security requirements of the US Army.
- Enterprise-grade security, availability, and scalability
- Integrate with mobile security and compliance systems
- Total transparency & auditing
Centralize communications and workflow
Mattermost brings messaging, files and systems together with powerful workflows to help people work better together.
- Private, group, and channel messaging
- Fully searchable message history
- Voice, video, and screen share integrations
- File, image, and link sharing
Integrate with your key DevOps tools
Powerful integrations to help your team do better work, faster.
- Connect to both third-party and internal company tools
- Connect with 100s of developer tools
- Share system feeds in channels and build powerful workflows
Cloud pricing table
Cloud Professional
Small to mid-sized organizations
$10 per user/month
Includes everything from Cloud Free and:
Support
-
Commercial support
Cloud Enterprise
Privacy-conscious & regulated industries
Contact Us
Includes everything from Cloud Professional and:
Hosting
-
Data residency (coming soon)
Enterprise Network Integration
-
VPC Peering (coming soon)
-
TLS Mutual Authentication (coming soon)
Support
-
Premier support add-on
SaaS Team Communication
Persistent channels, one-to-one and group messaging, file sharing, and search
Native apps for iOS, Android, Windows, Mac, and Linux
Unlimited search history
Integrated DevOps workflows
Mattermost-built plugins, unlimited slash commands, and webhooks
Tools for custom branding
Multi-factor authentication
Multi-Language Translation
English, Chinese (Simplified & Traditional), Dutch, French, German, Italian, Japanese, Korean, Polish, Brazilian Portuguese, Romanian, Russian, Turkish, Spanish, and Ukrainian. Support for 16 languages.
Hosting
20 GB/user storage
99% Uptime SLA guarantee
Data residency (coming soon)
Standard Authentication & Access Control
Multi-factor authentication
Active Directory / LDAP single sign-on Integrate with Microsoft AD and other LDAP systems for single sign-on, centralized user management and automatic account provisioning.
Access control policies
System default permission policy
Account Management
Advanced Compliance
Compliance exports with oversight protection
Automated compliance export
Custom retention policies
ID-only push notifications
Advanced Authentication & Access Control
Single sign-on with ADFS via SAML 2.0 Integrate with Microsoft AD FS for single sign-on, centralized user management and automatic account provisioning.
Single sign-on with Okta via SAML 2.0 Integrate with Okta for single sign-on, centralized user management, and automatic account provisioning.
Single sign-on with OneLogin via SAML 2.0 Integrate with OneLogin for single sign-on, centralized user management, and automatic account provisioning.
Active Directory / LDAP group sync Integrate with Microsoft AD and other LDAP systems for single sign-on, centralized user management and automatic account provisioning.
Team-specific permission policy Override System default permissions to provide more granularity at a team level.
Read-only “Announcement” channels Create read-only announcement channels where channel admins can share important announcements.
Enterprise Network Integration
VPC Peering (coming soon)
TLS Mutual Authentication (coming soon)
Support
Online and community support
Commercial support
Premier support add-on
Cloud pricing FAQ
How am I billed for Mattermost Cloud Professional?
Mattermost Cloud is offered as a pay-as-you-go subscription service.
You will be billed for registered users in your workspace. A registered user is a user who has an account in a workspace and does not show as Inactive in System Console > Users. Registered users will count towards your monthly invoice each day as long as they are not deactivated in the billing period.
What is the billing period?
After you begin your Mattermost Cloud paid subscription, your first charge will happen at the end of the calendar month. Subsequent billing periods will begin at 12 AM UTC on the first day of each calendar month and end at 11:59 PM UTC on the final day of the same calendar month. Per-user pricing for each billing period will be based on the number of registered users.
What happens when I add and remove users in the middle of a billing period?
If you add new users in the middle of a billing cycle, you’ll only be charged for the days that the user is registered.
Here’s an example:
Your organization has a Mattermost Cloud workspace and you’re on a monthly subscription at the rate of $10 USD per user per month. You add a new user on the 11th day of a 30-day billing period and that user remains registered for the remainder of the billing period.
The prorated subscription cost for this user is determined by multiplying the monthly amount ($10 USD) by the number of days they are actively registered in the billing period (20) and dividing by the number of days in the month (30).
The prorated subscription cost for the user added on day 11 is $6.67 USD.
Similarly, if you make a registered user Inactive in the middle of a billing cycle, we will calculate the prorated amount using the formula above to determine the prorated charge.
Where can I view and manage my billing details?
You can view your billing details in System Console > Billing & Account. Here you can see information about your subscription, billing history, company information, and payment information.
What happens if my payment fails?
Administrators are notified immediately of failed payments both in-product with a banner and via email. The notifications provide directions on how to update payment information. Once issues with the method of payment are resolved, you will be charged right away for the amount owing from the previous billing period.
How am I billed for Mattermost Cloud Professional?
Mattermost Cloud is offered as a pay-as-you-go subscription service.
You will be billed for registered users in your workspace. A registered user is a user who has an account in a workspace and does not show as Inactive in System Console > Users. Registered users will count towards your monthly invoice each day as long as they are not deactivated in the billing period.
What is the billing period?
After you begin your Mattermost Cloud paid subscription, your first charge will happen at the end of the calendar month. Subsequent billing periods will begin at 12 AM UTC on the first day of each calendar month and end at 11:59 PM UTC on the final day of the same calendar month. Per-user pricing for each billing period will be based on the number of registered users.
What happens when I add and remove users in the middle of a billing period?
If you add new users in the middle of a billing cycle, you’ll only be charged for the days that the user is registered.
Here’s an example:
Your organization has a Mattermost Cloud workspace and you’re on a monthly subscription at the rate of $10 USD per user per month. You add a new user on the 11th day of a 30-day billing period and that user remains registered for the remainder of the billing period.
The prorated subscription cost for this user is determined by multiplying the monthly amount ($10 USD) by the number of days they are actively registered in the billing period (20) and dividing by the number of days in the month (30).
The prorated subscription cost for the user added on day 11 is $6.67 USD.
Similarly, if you make a registered user Inactive in the middle of a billing cycle, we will calculate the prorated amount using the formula above to determine the prorated charge.
Where can I view and manage my billing details?
You can view your billing details in System Console > Billing & Account. Here you can see information about your subscription, billing history, company information, and payment information.
What happens if my payment fails?
Administrators are notified immediately of failed payments both in-product with a banner and via email. The notifications provide directions on how to update payment information. Once issues with the method of payment are resolved, you will be charged right away for the amount owing from the previous billing period.
