Mattermost Pricing

Choose a plan that fits your needs

Cloud

Secure and open-source SaaS offering hosted by Mattermost.

Self-Managed

Secure and open-source self-hosted offering.

Cloud Free

Small teams & evaluations

$0 /user/month

Up to 10 users


Features same as Professional

Need more than 10 users?
Try Professional instead

Cloud Professional

Distributed organizations

$10 /user/month

Contact sales for an annual discount


Features include:
  • Incident management
  • Unlimited search history
  • Unlimited integrations
  • Guest accounts
  • Channel moderation
  • Automated compliance exports
  • Custom data retention policies
  • DLP, EMM, and eDiscovery integration
  • Advanced mobile push notifications

Cloud Enterprise

Privacy-conscious enterprises

Custom pricing

Everything in Professional, plus:
  • Private single-tenant instance
  • Dedicated infrastructure
  • Enterprise networking/VPC peering
  • TLS mutual auth
  • Strict region and data residency
Available add-ons:
  • Premium support
  • Custom services

Modern secure collaboration

Mattermost meets the modern tools expectations of Bungie and the security requirements of the US Army.

  • Enterprise-grade security, availability, and scalability
  • Integrate with mobile security and compliance systems
  • Total transparency & auditing

Centralize communications and workflow

Mattermost brings messaging, files and systems together with powerful workflows to help people work better together.

  • Private, group, and channel messaging
  • Fully searchable message history
  • Voice, video, and screen share integrations
  • File, image, and link sharing

Integrate with your key DevOps tools

Powerful integrations to help your team do better work, faster.

  • Connect to both third-party and internal company tools
  • Connect with 100’s of developer tools
  • Share system feeds in channels and build powerful workflows

Cloud pricing table

Cloud Free

Small teams & evaluations

Free
SaaS Team Communication
  • Persistent channels, one-to-one and group messaging, file sharing, and search

  • Native apps for iOS, Android, Windows, Mac, and Linux

  • Unlimited search history

  • Integrated DevOps workflows

  • Mattermost-built plugins, unlimited slash commands, and webhooks

  • Tools for custom branding

  • Multi-factor authentication

Cloud Professional

Small to mid-sized organizations

$10 per user/month

Includes everything from Cloud Free and:

Hosting
  • 99% Uptime SLA guarantee

Support
  • Commercial support

Cloud Enterprise

Privacy-conscious & regulated industries

Contact Us

Includes everything from Cloud Professional and:

Hosting
  • Data residency (coming soon)

Enterprise Network Integration
  • VPC Peering (coming soon)

  • TLS Mutual Authentication (coming soon)

Support
  • Premier support add-on

Cloud
FreeFree

Get Started

Cloud Professional$10/user/month

Get Started

Cloud EnterpriseRequest a quote

Contact Us

SaaS Team Communication

Persistent channels, one-to-one and group messaging, file sharing, and search

Native apps for iOS, Android, Windows, Mac, and Linux

Unlimited search history

Integrated DevOps workflows

Mattermost-built plugins, unlimited slash commands, and webhooks

Tools for custom branding

Multi-factor authentication

Multi-Language Translation

English, Chinese (Simplified & Traditional), Dutch, French, German, Italian, Japanese, Korean, Polish, Brazilian Portuguese, Romanian, Russian, Turkish, Spanish, and Ukrainian.

Hosting

20 GB/user storage

99% Uptime SLA guarantee

Data residency (coming soon)

Standard Authentication & Access Control

Multi-factor authentication

Active Directory / LDAP single sign-on

Access control policies

System default permission policy

Account Management

Guest accounts

Advanced Compliance

Compliance exports with oversight protection

Automated compliance export

Custom retention policies

ID-only push notifications

Advanced Authentication & Access Control

Single sign-on with ADFS via SAML 2.0

Single sign-on with Okta via SAML 2.0

Single sign-on with OneLogin via SAML 2.0

Active Directory / LDAP group sync

Team-specific permission policy

Read-only “Announcement” channels

Enterprise Network Integration

VPC Peering (coming soon)

TLS Mutual Authentication (coming soon)

Support

Online and community support

Commercial support

Premier support add-on

Cloud pricing FAQ

How am I billed for Mattermost Cloud Professional?

Mattermost Cloud is offered as a pay-as-you-go subscription service. 

You will be billed for registered users in your workspace. A registered user is a user who has an account in a workspace and does not show as Inactive in System Console > Users. Registered users will count towards your monthly invoice each day as long as they are not deactivated in the billing period. 

Mattermost is available free of charge for all workspaces that have 10 or fewer registered users. Your subscription will be upgraded to a per-user pricing model once you reach 11 or more registered users, and your charge will be for 11 users plus any additional users you’ve added. Ongoing, you will be billed monthly for all registered users in your instance.

What is the billing period?

After you begin your Mattermost Cloud paid subscription, your first charge will happen at the end of the calendar month. Subsequent billing periods will begin at 12 AM UTC on the first day of each calendar month and end at 11:59 PM UTC on the final day of the same calendar month. Per-user pricing for each billing period will be based on the number of registered users.

What happens when I add and remove users in the middle of a billing period?

If you add new users in the middle of a billing cycle, you’ll only be charged for the days that the user is registered.

Here’s an example:

Your organization has a Mattermost Cloud workspace and you’re on a monthly subscription at the rate of $10 USD per user per month. You add a new user on the 11th day of a 30-day billing period and that user remains registered for the remainder of the billing period. 

The prorated subscription cost for this user is determined by multiplying the monthly amount ($10 USD) by the number of days they are actively registered in the billing period (20) and dividing by the number of days in the month (30).

The prorated subscription cost for the user added on day 11 is $6.67 USD.

Similarly, if you make a registered user Inactive in the middle of a billing cycle, we will calculate the prorated amount using the formula above to determine the prorated charge.

Where can I view and manage my billing details?

You can view your billing details in System Console > Billing & Account.  Here you can see information about your subscription, billing history, company information, and payment information.

What happens if my payment fails?

Administrators are notified immediately of failed payments both in-product with a banner and via email. The notifications provide directions on how to update payment information. Once issues with the method of payment are resolved, you will be charged right away for the amount owing from the previous billing period.

How am I billed for Mattermost Cloud Professional?

Mattermost Cloud is offered as a pay-as-you-go subscription service. 

You will be billed for registered users in your workspace. A registered user is a user who has an account in a workspace and does not show as Inactive in System Console > Users. Registered users will count towards your monthly invoice each day as long as they are not deactivated in the billing period. 

Mattermost is available free of charge for all workspaces that have 10 or fewer registered users. Your subscription will be upgraded to a per-user pricing model once you reach 11 or more registered users, and your charge will be for 11 users plus any additional users you’ve added. Ongoing, you will be billed monthly for all registered users in your instance.

What is the billing period?

After you begin your Mattermost Cloud paid subscription, your first charge will happen at the end of the calendar month. Subsequent billing periods will begin at 12 AM UTC on the first day of each calendar month and end at 11:59 PM UTC on the final day of the same calendar month. Per-user pricing for each billing period will be based on the number of registered users.

What happens when I add and remove users in the middle of a billing period?

If you add new users in the middle of a billing cycle, you’ll only be charged for the days that the user is registered.

Here’s an example:

Your organization has a Mattermost Cloud workspace and you’re on a monthly subscription at the rate of $10 USD per user per month. You add a new user on the 11th day of a 30-day billing period and that user remains registered for the remainder of the billing period. 

The prorated subscription cost for this user is determined by multiplying the monthly amount ($10 USD) by the number of days they are actively registered in the billing period (20) and dividing by the number of days in the month (30).

The prorated subscription cost for the user added on day 11 is $6.67 USD.

Similarly, if you make a registered user Inactive in the middle of a billing cycle, we will calculate the prorated amount using the formula above to determine the prorated charge.

Where can I view and manage my billing details?

You can view your billing details in System Console > Billing & Account.  Here you can see information about your subscription, billing history, company information, and payment information.

What happens if my payment fails?

Administrators are notified immediately of failed payments both in-product with a banner and via email. The notifications provide directions on how to update payment information. Once issues with the method of payment are resolved, you will be charged right away for the amount owing from the previous billing period.

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Request a Quote for Cloud Enterprise

We’d be happy to provide you with Cloud Enterprise pricing based on the size of your team and your particular needs. Please complete the form, and we’ll be in touch with you shortly!

Thousands of privacy-conscious organizations trust Mattermost

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