Compare Mattermost Packages

Channels-based messaging including 1-1, group messaging, public and private channels, file sharing, link and media previews across web, PC, Mac, iOS, and Android devices.

Call another user to start a 1-1 audio discussion in web, desktop, and mobile experiences with optional screen sharing.

Organize discussions within channels using threaded discussions and the thread inbox to follow-up on threaded discussions in addition to channels.

Search over messages and files in Mattermost. Core search happens in a relational database and is intended for deployments under about 2–3 million posts and file entries. Beyond that scale, Enterprise Search is recommended.

Match your organizations look, feel and brand by customizing the site name, description, login brand image and text, as well as theme colors.

Support for English (U.S., Australian), Japanese, Korean, Swedish, Dutch, French, German, Italian, Spanish, Turkish, Polish, Portuguese (Brazil), Romanian, Vietnamese, Ukrainian, Bulgarian, Hungarian, Persian, Russian, and Chinese (Simplified and Traditional) languages.

Tailor fit and transform your mission-critical collaboration infrastructure with a broad range of configuration and extension options ranging from webhooks and custom slash commands, to bots and API integrations, to building out plug-ins and making source code customizations.

Accelerate operational and technical workflows by integrating Mattermost’s collaborative platform with data and automation from an array of systems ranging from modern, cloud-based applications and tools to legacy and on-prem infrastructure, including Jira, GitHub, GitLab, and ServiceNow among others.

Increase the efficiency of technical teams with compact display views of discussions and tooling notifications integrated in Mattermost channels.

Easily move information across Mattermost discussions and technical tooling outputs with built-in support for the Markdown technical formatting standard. Text formatting, code snippets, media embedding, tables, status indicators, and emojis render consistently across the Mattermost user experience and Markdown-compatible tools.

Elevate the focus of organizations with the ability for end users to specify the priority of messages as Standard (Default), Important, and Urgent.

Replace phone-based confirmations with message-based acknowledgement requests that can persist on a recipient’s Mattermost interface until acknowledged.

Basic email-based authentication with username and password is available in Mattermost Free and higher-level Mattermost packages. While the method includes a number of core admin features around email address verification, password complexity, maximum login attempts, and password reset, among others, it is highly recommended that this method of authentication is only used in small teams on private networks.

Centralize, integrate, and automate identify management and access controls by enabling Mattermost to operate as a SAML 2.0 service provider. Integrate with SAML 2.0-based providers including Entra ID (formerly Office365 SSO), Okta, OneLogin, Microsoft ADFS SAML Configuration, and Keycloak, among others.

Simplify sign-on and user management with non-SAML-based SSO options including Open ID, Google SSO, and GitLab SSO. Moreover, Mattermost offers “same sign-on” with Active Directory/LDAP by enabling the same credentials used in on-prem AD/LDAP deployments to be reused in Mattermost, with optional multi-factor authentication (MFA).

Simplify and accelerate user administration, access control, and compliance by synchronizing Active Directory and LDAP with Mattermost, including single-sign-on with AD/LDAP credentials, synchronization of user display attributes (e.g., first name, last name, email, and username), automated account provisioning on a user’s first sign-on, automated assignment of Mattermost roles based on a user’s LDAP group, and compliance with administrator settings managed in AD/LDAP by having the Mattermost System Console honor LDAP filters for disabled users, guest users, and administrative users.

Fulfill MFA compliance requirements by enforcing an MFA requirement for login with email and LDAP accounts.

Empower admins to manage and moderate multi-team deployments with the ability to configure channels to be read-only, to restrict channel mentions and emoji reactions, and to lock down channels so that users can only be added or removed by selected administrators.

Streamline real-time collaboration with complete privacy by enabling group audio calling and screen share up to approximately 50 concurrent users in any group call per self-hosted server. High-scale options for private, self-hosted group calling and screen share are available in Mattermost Enterprise with the setup of its horizontal scaling option.

Bring external users and users who need to have restricted access into your Mattermost instance as guests who can interact with your team with limited permissions. For billing purposes, activated guest accounts do consume a licensed seat, which is returned when the guest account is deactivated.

Simplify communication by creating custom user groups to mention and notify up to 256 users who work together on projects or in functions or have other ties. Examples include creating custom groups for cross-functional teams, for job types, or organization membership within an enterprise.

Notify users across teams of upcoming system maintenance, service changes, and other announcements using system-wide announcement banners.

Enable business continuity through component failures using cluster-based deployment with multiple application servers, multiple database servers, and multiple front-end proxies and/or load balancers.

Scale to tens of thousands of users with horizontal scale-out architectures offering a range of deployment options from on-prem data centers to cloud-based hyperscalers including AWS and Azure.

Enable enterprise-scale search after exceeding 3 million posts in the Mattermost database by deploying Elasticsearch with dedicated indexing and usage resourcing via cluster support.

Track system health in large deployments, including deployments on high availability clusters, using advanced performance monitoring integrated with Grafana and Prometheus.

Enable advanced logging for optimizing and troubleshooting high-scale, mission-critical deployments including error, panic, debug, trace and conditional logging to a full range of destinations including Syslog and TCP target options.

Enable high-scale, high availability deployment of audio calling and screen share through dedicated servers managed on an integrated Kubernetes platform.

Simplify and automate IT administration through Mattermost’s supported options for deploying to Kubernetes clusters running either on-prem in data centers or in managed services such as Amazon EKS, Azure Kubernetes Service, Google Kubernetes Engine, and DigitalOcean Kubernetes, among others.

Automate management of users, groups, access controls, and channel and team membership through synchronizing with Entra ID/AD/LDAP Groups.

In large deployments where administrative tasks need to be separated and delegated, Mattermost supports the creation and customization of system administrator roles with specific granular permissions in order to offer specialized administration delegated from senior administrators.

Meet data retention compliance requirements. By default Mattermost uses a “soft delete” system where messages and files deleted based on user actions are removed from the user interface, but persist in the Mattermost database. By activating Mattermost’s data retention policy capability, rules can be set to permanently delete all messages and files in a Mattermost system, or in specific teams or channels, that are beyond a specific age (e.g., 30 days, 90 days, or other options). This feature should be used carefully; once data is removed using data retention policies, the action is irreversible.

Comply with legal hold and litigation hold requests to preserve information in anticipation of legal action. The legal hold capability can be combined with eDiscovery integration and data retention policies to customize the data retained and deleted to meet compliance requirements.

Fulfill eDiscovery and compliance requirements with manual and automated export of message history to Actiance, Global Relay, and custom compliance formats.

Archive, backup, or submit the contents of a channel into other systems to fulfill reporting and auditability requirements as needed.

Increase clarity on legal expectations for internal employees and guests with the ability to set custom Terms of Service (“ToS”) agreements and re-acceptable periods.

Enhance mobile security by deploying with Enterprise Mobility Management (EMM) to secure mobile endpoints with management application configuration, and Mattermost AppConfig compatibility.

This capability protects a Mattermost customer against breaches in iOS and Android notification infrastructure by enabling mobile notifications to be fully private. The standard way to send notifications to iOS and Android applications requires sending clear text messages to Apple or Google so they can be forwarded to a user’s phone and displayed on iOS or Android. While Apple and Google assure the data is not collected or stored, all standard mobile notifications on the platform could be compromised should the organizations be breached or coerced. To avoid this risk, Mattermost can be configured to replace mobile notification text with message ID numbers that pass no information to Apple of Google, and which, when received by the Mattermost mobile application on a user’s phone, are used to privately communicate with their Mattermost server and use the message ID to retrieve mobile notification messages over an encrypted channel. This means at no time will the message text be visible to Apple or Google’s message relay system. Because of the extra steps to retrieve the notifications messages under Mattermost’s private mobility capability with ID-only push notifications, end users may experience a slight delay before the mobile notification is fully displayed compared to sending clear text through Apple and Google’s platform.

Collaborative playbooks provide structure, monitoring and automation for repeatable, team-based processes integrated with the Mattermost platform. Use cases include incident response, software release management, and logistical operations. Playbooks monitor channels for keywords or user actions to trigger structured processes, which bring up a set of individual or shared tasks, each associated with manual or automated actions. As playbooks execute, some may have requirements for broadcasting status updates to stakeholders at regular intervals, conducting retrospectives after the core process is complete, or meeting other customer needs as exit criteria for each playbook “run.” Advanced permissions are also available to delegate and manage playbook controls in larger organizations.

Workflow dashboards unlock insights about the performance of collaborative workflows across organizations. They compare the output metrics from different runs of collaborative playbooks against targets and historical performance. Examples of metrics-based workflow dashboards that can be set up to monitor and inform performance include time to detect and time to resolve in incident response workflows, workplan completion percentage for monthly software releases management workflows, and launch success rate for logistical workflows involving launch operations.

Increase focus and adaptability across your organization by connecting users across Microsoft Teams and Mattermost. Microsoft Teams often serves as a centralized, organization-wide standard for general collaboration and everyday productivity, which can complicate the business case for customizing workflows and integrated toolsets to meet the specialized needs of technical and operational teams. Mattermost is often deployed to supplement a centralized, general purpose Microsoft Teams deployment with a dedicated environment for developers, security professionals, and operators. Integrated direct messaging and group messaging across Microsoft Teams and Mattermost deployments connects an organization to the best of both worlds, helping teams unlock their full potential.

Communicate across organizations using Mattermost by synchronizing messages, emoji reactions, and file sharing in real time through Mattermost Shared Channels.

Community support for all Mattermost offerings is available on peer-to-peer forums. Organizations using Mattermost Free to evaluate a future purchase of Mattermost Enterprise can contact sales to apply for early access to commercial support as part of the evaluation process.

Professional Support includes business hours support from 8am to 8pm United States Pacific Time (UTC-8 except for U.S. daylight savings time), with next business day response time via email and the Mattermost online ticketing system. For more information, please see this.

Enterprise Support is available 24×7 at all times on all days via email and the Mattermost online ticketing system with a 4-hour response time service-level target. For more information, go here.

Available as an additional purchase for Mattermost Enterprise customers, Mattermost Premier Support offers additional license entitlements for non-production environments, direct access to senior support team members, screen-sharing and audio calling for P1 and P2 tickets, and access to a private channel with Mattermost technical staff. For more information, read this.