More insight, less risk.
Decrease risk and error rates with a closed-loop reliability platform to continuously improve response.
The right collaboration tools stop errors before they happen.
Technical operations teams are at the frontline of your business, ensuring every system and process runs smoothly. But when standard procedures aren’t followed correctly, or when key steps are missed, mistakes happen and productivity slows down.
From organizations in regulated industries with high-risk for security breaches to innovative tech companies who move fast and sometimes break things, reducing risk and error rates helps keep them moving forward. Mattermost helps your team continuously improve response, resolution, and quality management workflows by allowing teams to pre-script key operations and track results to improve performance over time.
Effective teams decrease risk with Mattermost
99% faster IT time-to-resolution.
Crossover Health improved their average IT support ticket resolution time by 99% by integrating their support tools into Mattermost.
90% decrease in time to initial response.
A global bank reduced time to first response during incidents from 20 minutes to 2 minutes by adopting automation and channel-based communication in Mattermost.
Avoid outages and downtime costing upwards of $100,000/minute.
A major media company uses Mattermost as their business continuity contingency platform to ensure their team stays connected during infrastructure outages, preventing costly revenue losses.
A productivity platform that keeps technical and operational teams one step ahead
- Real-time and async team messaging with integrated voice and screensharing
- File, image, and link sharing
- Rich Markdown formatting
- Multi-language code syntax highlighting
- Customizable workflow playbooks
- Dynamic task checklists
- Task automation
- Status dashboard and broadcast
- Analytics dashboards
- Deep integrations with popular developer tools
- Community-built integrations — over 6000 contributors world-wide
- Build your own with App Framework and open APIs
Better transparency for more reliable workflows
Playbooks supports emergencies really well. Communication on problems is transparent and open, and we’re seeing much fewer requests by ticket or phone.