Mattermost | IT Service Desk

Take the pain out of your Help Desk operations

Align your tools, teams, and processes through a unified collaboration platform built for better IT support.

Teams that ship fast trust Mattermost

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Siloed tools aren’t servicing you now

IT teams handle tons of requests every day. But while the tools you have may be great for ticketing and tracking, they just weren’t made for team collaboration when an incident arises.

With so many manual processes, disparate tools, and communications flying around on multiple channels simultaneously, issues can go unaddressed and easily reoccur.

All of your IT Collaboration needs in one platform

Streamlined communication across teams

One platform for communicating and collaborating across the entire ticket management, response, and remediation process.

Deep integrations with the tools you love

Unify your service desk operations through deep integrations with IT and support tools that go beyond general-purpose chat tools like Slack or Teams.

Smart automations for seamless operations

Orchestrate your team’s work, from ticket to resolution, through actionable Playbooks, checklists, and response protocols.

Improved team efficiency & remediation

Triage issues faster and improve your response times with powerful collaboration workflows that help you do your best work, no matter where you are.

Platform Highlights

Channels

  • Real-time and async messaging with integrated voice and video
  • File, image, and link sharing
  • Rich markdown formatting
  • Multi-language code syntax highlighting
  • Unlimited and searchable message history

Playbooks

  • Customizable workflow playbooks
  • Dynamic task checklists
  • Task automation
  • Status dashboard and broadcast

Boards

  • Lifecycle project alignment: plan, build, release, operate
  • Kanban boards integrated with messaging and playbooks
  • Status at-a-glance for all stakeholders
  • Any size project: standup meetings to major product launches

Connections

  • Deep integrations with popular developer tools
  • Community-built integrations – over 4,000 contributors world-wide
  • Build your own with App Framework and open APIs

Controls

  • Configurable for HIPAA and FINRA compliant environments
  • SOC II Type 1, GDPR, CCPA
  • Identity and access controls: Active Directory and LDAP, MFA, SSO, CBA, EMM, and more
  • Global retention policies. compliance exports, custom Terms of Service, and more

Collaborate easily across your tools

Mattermost is the easiest way possible to get people to collaborate on anything.

Antoine Neveux
Software Engineer

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