Take the pain out of your Help Desk operations
Align your tools, teams, and processes through a unified collaboration platform built for better IT support.
Siloed tools aren’t servicing you now
IT teams handle tons of requests every day. But while the tools you have may be great for ticketing and tracking, they just weren’t made for team collaboration when an incident arises.
With so many manual processes, disparate tools, and communications flying around on multiple channels simultaneously, issues can go unaddressed and easily reoccur.
All of your IT Collaboration needs in one platform
Streamlined communication across teams
One platform for communicating and collaborating across the entire ticket management, response, and remediation process.
Deep integrations with the tools you love
Unify your service desk operations through deep integrations with IT and support tools that go beyond general-purpose chat tools like Slack or Teams.
Smart automations for seamless operations
Orchestrate your team’s work, from ticket to resolution, through actionable Playbooks, checklists, and response protocols.
Improved team efficiency & remediation
Triage issues faster and improve your response times with powerful collaboration workflows that help you do your best work, no matter where you are.
Platform Highlights
Channels
- Real-time and async messaging with integrated voice and video
- File, image, and link sharing
- Rich markdown formatting
- Multi-language code syntax highlighting
- Unlimited and searchable message history
Playbooks
- Customizable workflow playbooks
- Dynamic task checklists
- Task automation
- Status dashboard and broadcast
- Analytics dashboards
Boards
- Lifecycle project alignment: plan, build, release, operate
- Kanban boards integrated with messaging and playbooks
- Status at-a-glance for all stakeholders
- Any size project: standup meetings to major product launches
Connections
- Deep integrations with popular developer tools
- Community-built integrations – over 6,000 contributors world-wide
- Build your own with App Framework and open APIs
Collaborate easily across your tools
Mattermost is the easiest way possible to get people to collaborate on anything.
