Mattermost Privacy Policy

At Mattermost, protecting customer privacy is a top priority. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our websites, use our products and services, or otherwise interact with Mattermost.

If you have questions about this Privacy Policy or our privacy practices, contact us at privacy@mattermost.com or Mattermost, Inc., 530 Lytton Avenue, Suite 201, Palo Alto, CA 94301, United States.

We collect information that you provide directly to us, information generated when you use our websites and services, and information from third-party sources where permitted by law. This may include contact details, account information, usage data, device and browser information, and communications with Mattermost.

We use this information to provide and improve our services, secure our platform, respond to support requests, communicate with you, comply with legal obligations, and operate our business.

We share information with service providers that help us operate our business, such as hosting, analytics, customer support, and marketing providers. These parties are authorized to use personal information only as needed to provide services to Mattermost and are required to protect it appropriately. We may also disclose information when required by law or to protect rights, safety, and security.

Mattermost implements administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to operate our websites and services, remember your preferences, analyze performance, and support marketing activities where permitted. For more detail, see our Cookie Policy.

We may use analytics and advertising technologies to understand how visitors use our sites and to measure campaign performance. Where required, we obtain consent before using non-essential cookies or similar technologies for these purposes.

Where applicable data protection law requires a legal basis, Mattermost processes personal information based on consent, contract performance, legitimate interests, compliance with legal obligations, or other bases permitted by law.

Mattermost may process and store information in the United States and other countries where we or our service providers operate. When we transfer personal information internationally, we use appropriate safeguards as required by applicable law.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Individuals in the European Economic Area, United Kingdom, and Switzerland may have rights to access, correct, delete, restrict, or object to certain processing of personal information, and to data portability or withdrawal of consent where processing is based on consent.

Residents of certain U.S. states may have additional rights regarding personal information, including the right to know, access, delete, correct, or opt out of certain processing activities, subject to applicable exceptions.

Our websites and services may contain links to third-party websites, plugins, or tools. Mattermost is not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

You may manage cookie preferences through our cookie banner and Manage Cookies settings, unsubscribe from marketing communications, and update certain account information through available account settings or by contacting us.

You may request updates to personal information we maintain about you by contacting us using the details in the Contact Us section above.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and post the updated policy on this page.

Where applicable, Mattermost complies with recognized data transfer frameworks and maintains appropriate safeguards for cross-border data transfers as described in our published compliance materials.