/ your time-to-resolutionin half
Fix production incidents faster with a modern platform for developer collaboration.
What do you do when your ship hits the fan?
Whether you’re rolling back a release or recovering from a security breach, every second counts. Without teams being able to communicate, collaborate, and operate efficiently, your mean time-to-resolve incidents can balloon and cause serious harm to your business.
Other collaboration tools simply weren’t built for the way modern R&D teams work. With general purpose features and integrations that don’t go deep enough, you can find your team slacking away in the middle of a crisis.
Streamline your incident response
Stay aligned, all the time
Go beyond chat with a suite of tightly-integrated collaboration tools purpose-built for rapid incident response — from notifications and triage to resolution and retrospectives.
Customizable for your workflows
The only team collaboration platform with customizable playbooks designed to help your team automate incident response and keep your business running smoothly.
Open source and extensible by design
Supported by a rich ecosystem of community-driven apps, an open API, and a developer framework so you can customize and enhance the platform to meet your unique needs.
Built for your security, privacy and compliance needs
Choose from self-hosted or secure cloud deployment options that give you the controls you need, when you need them.
Best Practices for Improving Incident Response Workflows
Platform Highlights
Channels
- Real-time and async messaging with integrated voice and video
- File, image, and link sharing
- Rich markdown formatting
- Multi-language code syntax highlighting
- Unlimited and searchable message history
Playbooks
- Customizable workflow playbooks
- Dynamic task checklists
- Task automation
- Status dashboard and broadcast
- Analytics dashboards
Boards
- Lifecycle project alignment: plan, build, release, operate
- Kanban boards integrated with messaging and playbooks
- Status at-a-glance for all stakeholders
- Any size project: standup meetings to major product launches
Connections
- Deep integrations with popular developer tools
- Community-built integrations – over 6,000 contributors world-wide
- Build your own with App Framework and open APIs
Integrates with the tools you love
Keeping teams aligned every step of the way
Shift into triage in an instant
No need to context switch — powerful incident resolution tools and playbooks are integrated directly into your team command center.
Increased incident visibility
Keep stakeholders connected and informed from the moment an incident occurs, all the way through the post-mortem.
Automated incident workflows
Trigger incident response and integrate with your own toolchain and business logic with incident APIs.
Built-in access controls
Define granular controls for enterprise data archiving to keep data properly secured and accessed.
Self-hosted deployment and database ownership
Retain full control over your company’s sensitive data with no third-party monitoring.
Compliance auditing with oversight
Pull compliance reports on user conversations and behaviors. Audit logging enables oversight and protection of ethical boundaries.
Full access to APIs, drivers, and source code
Customize the platform for your team’s optimal workflow.
Mattermost is the easiest way possible to get people to collaborate on anything.
