Elevating retail resilience: How Tulip slashed incident response times by 50% to 60% with Mattermost

Tulip is a SaaS provider that builds software that accelerates digital transformation for brick-and-mortar retailers. The company aims to become a one-stop shop for retailers, engineering a cloud-based point-of-sale (POS) system and other turnkey solutions for clienteling, fulfillment, and inventory management.

In 2018, Tulip began looking for a new messaging solution for internal communication and collaboration. The company had been using Slack but the CEO decided they needed a Slack alternative due to escalating costs and a lack of control over data retention.

Watch this video case study to learn how Mattermost:

  • Gives Tulip complete control over all their messaging data
  • Keeps the Tulip team on the same page around the clock
  • Enables Tulip to accelerate incident response 50% to 60% via a dedicated War Room channel
  • Integrates with other tools in Tulip’s environment, including GitLab, Jira, Confluence, Pingdom, and PagerDuty

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