This new release includes triggers and actions on channel messages, retrospective metrics on Playbooks and the general availability of Apps Framework
Mattermost v6.6 is generally available today and includes the following new features (see changelog for more details):
- Channels: Triggers and actions and a new location for message actions
- Playbooks: Retrospective metrics in Enterprise Edition
- Connections: App Framework General Availability
Channel: Triggers and actions
No-code automation is now being extended to Channels. Previously, this feature made it possible to configure a wide variety of automated functions triggered by the start of a Playbook run. Admins can now configure automation to execute in any channel based on certain trigger conditions without writing any code by selecting actions from a drop-down list.
We are starting with two triggers. First, when a user joins a channel they can receive a custom welcome message and/or organize the channel into a category in the left-hand sidebar. This makes it easier to educate new members with helpful context and etiquette.
The second trigger is keyword detection within a channel. When a message containing specific keywords is detected, that can trigger a prompt message to run a particular Playbook. These triggers can be applied to routine scenarios and are also ideal for infrastructure monitoring and support escalations.
For example, third-party monitoring tools may post messages to a channel containing the keywords
priority: high; this could prompt an SRE team to immediately start an incident playbook run. Similarly, a post to a support channel with the keyword
VIP can notify a named account team to respond quickly.
Channels: New location for message actions
It’s common for users to take “Action” on a message in Mattermost and “push” it to another system — e.g., to create a Jira ticket, a GitHub issue, or a Zendesk support ticket.
We’ve moved the “Message Actions” menu to its own dedicated location to reduce the clutter from Plugins and Apps. To use this new feature, click on the new button that is displayed when you hover over a message in Mattermost.
Playbooks: Retrospective metrics in Enterprise Edition
You can’t improve what you don’t measure. That is why Playbooks can now be configured to track up to four key metrics that indicate the performance of every run. Each metric can be a duration, dollar amount, or simply an integer to be utilized for everything from time-to-restore for service outages to qualified leads for marketing campaigns at conferences. This information is collected during the retrospective after each run and then automatically aggregated on a dashboard to easily understand average, range, and performance against targets.
This provides teams and their stakeholders the transparency to understand current performance as well as trends over time to become more effective in their most critical processes.
Connections: App Framework General Availability
The App Framework allows developers to build integrations with Mattermost that seamlessly work across Mattermost’s desktop and mobile clients, can be coded in any language developers are comfortable with, and can be hosted using serverless technology to reduce maintenance costs.
Thank you to our contributors
Thanks for all community contributions this month and, in particular, our v6.6 Most Valued Professional (MVP), Sayanta Banerjee, with 46 lifetime contributions. Thank you for your continued contributions, Sayanta!
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Upgrade to Mattermost Release 6.6
To upgrade your existing server to the new release, go here. Review the Important Upgrade Notes to make sure you are aware of any actions you need to take before or after upgrading from your particular version. We also created this handy reference to help guide you through the process.
If you’re new to Mattermost, register for a 30-day trial of Enterprise Edition.