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Mattermost Pricing

Plans available for teams of every size — from start-ups to large enterprises.

Starter

Increased productivity for small teams

$0

Free forever

Everything you need to get started

  • One workspace team
  • Unlimited users
  • Unlimited channels, playbooks, and boards
  • 10GB file storage
  • 1:1 calls w/screenshare
  • Enable up to 5 plug-ins/apps
  • Search and access your last 10,000 messages
  • Access last 500 most recently updated cards
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Support

  • Community & Online

Professional

Scalable solutions for growing teams

$10

USD per user/month

No limits on your team’s usage

  • Unlimited workspace teams
  • 250GB file storage
  • Unlimited plug-ins and apps
  • Group calls w/screenshare
  • Unlimited message search and history
  • Unlimited cards & saved views
  • Single Sign-On w/SAML
  • AD/LDAP user sync
  • Guest accounts
  • Custom user groups
  • OpenID
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Support

  • Business hours support (12×5 PT)

Available Add-ons

  • Professional-Plus Support
    • 24×7 coverage
    • 4 hour L1&L2 response

Enterprise

Administration, security, and compliance for large teams

All of the features for large scale collaboration

  • Unlimited file storage
  • AD/LDAP group sync
  • Shared channels
  • Custom Enterprise Mobility Management (AppConfig)
  • Granular permissions
  • Custom admin roles
  • Custom user terms of service
  • Compliance export and eDiscovery automation
  • Granular data retention policies
  • Granular audit logs w/export
  • Channel export
  • HA load balancer (self-hosted)
  • Performance monitoring (self-hosted)
  • Elasticsearch (self-hosted)
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Support

  • 24×7 with 4-hour response SLA

Available Add-ons

  • Premier support
    • Mission-critical 24×7
    • 1 hour-L1, 2 hour-L2
    • Licensing for up to 4 standalone, non-production environments
  • U.S.- only based support
  • Dedicated virtual secure cloud deployment (Cloud)
    • Dedicated Kubernetes cluster
    • Dedicated database
    • Dedicated encryption keys
    • 99% uptime guarantee
  • Multi-server licensing (Self-Hosted)

Compare All Features

Core Collaboration
Starter
Professional
Enterprise
Max. workspace teams
1
Unlimited
Unlimited
Max. Users
Unlimited
Unlimited
Unlimited
File storage
10GB
250GB
Unlimited
Max. # of Channels, Playbooks, and Boards
Unlimited
Unlimited
Unlimited
Message history search
Last 10,000 messages
Unlimited
Unlimited
Max. # plug-ins/apps enabled
5
Unlimited
Unlimited
Custom webhooks, slash commands, REST API integrations
Unlimited
Unlimited
Unlimited
Max. active cards
500
Unlimited
Unlimited
Saved views per board
5
Unlimited
Unlimited
Native desktop apps (Windows, Mac, Linux)
Native mobile apps (iOS and Android)
Direct (1:1) Calls and screensharing
Group Calls and screensharing
Threaded discussions
Markdown and formatting toolbar
File sharing, link previews, and file previews
Email authentication
Video integrations
Pre-built templates (Playbooks and Boards)
Custom branding, themes, and emojis
Localized in more than 20 languages
Choice of self-hosted or private cloud deployment
Administration & User Management
Starter
Professional
Enterprise
Custom user groups
OpenID
AD/LDAP user sync
SSO w/SAML (incl. Okta and OneLogIn)
SSO w/Google, 0365
Advanced team permissions
Granular playbook permissions
AD/LDAP group sync
Custom admin roles
Custom user terms of service
Security
Starter
Professional
Enterprise
Choice of self-hosted or private cloud deployment
Multi-factor authentication (MFA)
MFA enforcement
Custom Enterprise Mobility Management (AppConfig)
ID-only push notifications
Compliance
Starter
Professional
Enterprise
SOC 2 Type I (Cloud)
Retrospective summary report and timeline
Compliance export and eDiscovery automation
Granular data retention policies
Granular audit logs w/export
Channel export
Advanced Business Features
Starter
Professional
Enterprise
Boards data import from other tools (Trello, etc.)
Keyword triggers and actions
Status update broadcast and reminder
Guest Accounts
Read-only announcement Channels
System-wide announcement banners
0365 integrations
Microsoft Teams meeting Integrations
Playbooks stakeholder dashboard
Task due dates
Shared Channels
Private playbooks
Playbook analytics dashboard
Custom retrospective metrics
Scalability
Starter
Professional
Enterprise
HA load balancer (self-hosted)
Performance monitoring (self-hosted)
Elasticsearch (self-hosted)

FAQ

Answer:

Yes. However, we periodically delete cloud workspaces that have been inactive for 30 days or longer. We will always notify you if your workspace is dormant, and we will provide a 14-day grace period in which you may reactivate your workspace.

Answer:

No. We believe in giving our customers the option to host their workspaces either on-prem or in our secure, private cloud without incurring additional charges.

Answer:

Cloud plans purchased through the Customer Portal are billed monthly, with newly activated users charged a pro-rated rate for the portion of the month they were active. Note: If you are interested in an annual Cloud subscription, please contact [email protected].

All self-hosted plans are billed annually, with quarterly adjustments to account for any changes in user count.

Answer:

Customers are billed based on the number of active users. Administrators can view user status in the System Console and activate/deactivate users at any time (inactive users have all history and preferences saved). Cloud users are automatically charged on a pro-rated basis monthly; Self-hosted active user counts are adjusted quarterly.

Answer:

Yes, please contact us for more information.

Answer:

Yes, please see the information here.

Need help finding the right fit?

Every team works a little differently — we’re here to help.

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