Mattermost Pricing

Plans to accelerate mission critical work in teams and enterprises

Free

Self-hosted Team Messaging for Private Networks

$0

USD

Channel-Based Collaboration

  • Channel-based messaging for web, desktop and mobile
  • 1-1 audio calls and screen sharing
  • Operational and technical collaboration
  • Integrations platform and core search
  • Available in 20 languages

Free Support

  • Online peer-to-peer forum support

Professional

Self-hosted Group Collaboration (up to 500 users)

$10

USD /user /month

Billed annually

Advanced Access Controls & Automation

  • Single Sign-On w/SAML 2.0, Entra ID, Okta & others
  • SSO with AD/LDAP, OpenID and others
  • AD/LDAP user sync
  • Advanced access controls

Multi-Team Collaboration

  • Group calling and screen share
  • Guest accounts and custom user groups
  • System-wide notifications

Professional Support

  • 1 Business-Day SLA via tickets & email

Enterprise

Collaboration Hub for Mission-Critical Work

Scale and High Availability

  • High Availability cluster-based deployment
  • Horizontal scalability architecture
  • Enterprise search (3M+ posts)
  • Performance monitoring & advanced logging
  • High availability, horizontally scalable calls and screen share
  • Kubernetes deployment option

Advanced Compliance & Administration

  • AD/LDAP group, team, channel sync
  • Delegated granular administration
  • Data retention policy and legal hold
  • Compliance export and eDiscovery automation
  • Custom end user Terms of Service

Enterprise Mobility

  • Enterprise Mobility Management (App Config) support
  • Private mobility with ID-only push notifications

Workflow Automation

  • Collaborative Playbooks
  • Workflow Dashboards

Federated Communications

  • Microsoft Teams messaging integration Beta
  • Shared channels Beta

Enterprise Support

  • 24×7 support with 4-hour response SLA

Enterprise Support Add-ons

Premier support:

  • Mission-critical 24×7
    • 1 hour-L1, 2 hour-L2
    • Licensing for up to 4 standalone, non-production environments

Compare Mattermost Packages

Learn about Mattermost capabilities across our offerings

Free
Professional
Enterprise
Channel-based messaging for web, desktop and mobile
Free
Professional
Enterprise

1-1, group messaging, public and private channels, file sharing, link and media previews across web, PC, Mac, iOS and Android devices, with 1-1 audio calls and screen share, threaded discussions, search, custom branding themes and emojis, and availability in 20 languages.

Channels-based messaging including 1-1, group messaging, public and private channels, file sharing, link and media previews across web, PC, Mac, iOS and Android devices.

Call another user to start a 1-1 audio discussion in web, desktop and mobile experiences with optional screen sharing

Organize discussions within channels using threaded discussions and thread inbox to follow-up on threaded discussions in addition to channels

Search over messages and files in Mattermost. Core search happens in a relational database and is intended for deployments under about 2-3 million posts and file entries. Beyond that scale, Enterprise Search is recommended.

Match your organizations look, feel and brand by customizing site name, description, login brand image and text, as well as theme colors.

English (US, Australian), Japanese, Korean, Swedish, Dutch, French, German, Italian, Spanish, Turkish, Polish, Portuguese (Brazil), Romanian, Vietnamese, Ukrainian, Bulgarian, Hungarian, Persian, Russian, Chinese (Simplified and Traditional).

Operational and Technical Collaboration
Free
Professional
Enterprise

Accelerate operational and technical success with a collaboration platform integrating with mainstream and customer toolchains, with information rich visualizations of systems and processes, prioritized message broadcasting, and conversational interoperability with technical systems through platform-level Markdown support.

Accelerate operational and technical workflows by integrating Mattermost’s collaborative platform with data and automation from an array of systems ranging from modern, cloud-based applications and tools as well as legacy and on-prem infrastructure, including Jira, GitHub, GitLab, and ServiceNow among others.

Increase the efficiency of technical teams with compact display views of discussions and tooling notifications integrated in Mattermost channels.

Easily move information across Mattermost discussions and technical tooling outputs with built-in support for the Markdown technical formatting standard. Text formatting, code snippets, media embedding, tables and status indicators and emojis render consistently across the Mattermost user experience and Markdown-compatible tools.

Elevate the focus of organizations with the ability for end users to specify the priority of messages as Standard (Default), Important and Urgent.

Advanced Access Controls and Automation
Free
Professional
Enterprise

Centralize and automate user identity and permissions with a range of single-sign-on, user synchronization and advanced access control capabilities

Basic email-based authentication with username and password is available in Mattermost Free and higher level Mattermost packages. While the method includes a number of core admin features around email address verification, password complexity, maximum login attempts, and password reset among other features, it is highly recommended that this method of authentication is only used in small teams on private networks.

Centralize, integrate and automate identify management and access controls by enabling Mattermost to operate as a SAML 2.0 Service Provider. Integrate with SAML 2.0-based providers including Entra ID (formerly Office365 SSO), Okta, OneLogin, Microsoft ADFS SAML Configuration, and Keycloak among others.

Simplify sign-on and user management with non-SAML-based Single Sign-On options including Open ID, Google SSO, GitLab SSO. Moreover, Mattermost offers “Same Sign-On” with Active Directory/LDAP by enabling the same credentials used in on-prem AD/LDAP deployments to be reused in Mattermost, with optional MFA.

Simplify and accelerate user administration, access control and compliance by synchronizing Active Directory and LDAP with Mattermost, including single-sign-on with AD/LDAP credentials, synchronization of user display attributes (e.g. first name, last name, email, username), automated account provisioning on a user’s first sign-on, automated assignment of Mattermost roles based on a user’s LDAP group, and compliance with administrator settings managed in AD/LDAP by having the Mattermost System Console honor LDAP filters for disabled users, guest users and administrative users.

Fulfill Multi-Factor Authentication (MFA) compliance requirements by enforcing an MFA requirement for login with email and LDAP accounts.

Empower admins to manage and moderate multi-team deployments with the ability to configure channels to be read-only, to restrict channel mentions and emoji reactions and to lock down channels so that users can only be added or removed by selected administrators.

Multi-Team Collaboration
Free
Professional
Enterprise

Work across teams and organizations with real time calling and screen share, guest accounts to integrate internal and external stakeholders, customer user groups to organize teams within teams, and system-wide notifications to share organization-wide messages.

Streamline real-time collaboration with complete privacy by enabling group audio calling and screen share up to approximately 50 concurrent users in any group call per self-hosted server. High scale options for private, self-hosted group calling and screen share are available in Mattermost Enterprise with the setup of its horizontal scaling option.

Bring external users, and users who need to have restricted access, into your Mattermost instance as guests that can interact with your team with limited permissions. For billing purposes, activated guest accounts do consume a licensed seat, which is returned when the guest account is deactivated.

Simplify communication by creating custom user groups to mention and notify up to 256 users who work together on projects or in functions or have other ties. Examples include creating custom groups for cross functional teams, for job types, or organization membership within an organization.

Notify users across teams of upcoming system maintenance, service changes and other announcements using system-wide announcement banners.

Scale and High Availability
Free
Professional
Enterprise

Achieve scale and resilience with cluster-based deployment, horizontal system architecture, advanced performance monitoring and logging and Kubernetes-based deployment

Enable business continuity through component failures using cluster-based deployment with multiple application servers, multiple database servers, and multiple front-end proxies and/or load balancers.

Scale to tens of thousands of users with horizontal scale out architectures offering a range of deployment options from on-prem data centers to cloud-based hyperscalers including AWS and Azure.

Enable enterprise-scale search after exceeding 3 million posts in the Mattermost database by deploying Elasticsearch with dedicated indexing and usage resourcing via cluster support.

Track system health in large deployments, including deployments on high availability clusters, using advanced performance monitoring integrated with Grafana and Prometheus.

Enable advanced logging for optimizing and troubleshooting high scale, mission critical deployments including error, panic, debug, trace and conditional logging to a full range of destinations including Syslog and TCP target options.

Enable high scale, high availability deployment of audio calling and screen share through dedicated servers managed on an integrated Kubernetes platform.

Simplify and automate IT administration through Mattermost’s supported options for deploying to Kubernetes cluster running either on-prem in data centers or in managed services such as Amazon EKS, Azure Kubernetes Service, Google Kubernetes Engine, DigitalOcean Kubernetes and others.

Advanced Compliance & Administration
Free
Professional
Enterprise

Fulfill enterprise and critical-infrastructure level compliance and administration requirements with advanced identity and access control synchronization, delegated administration, granular configuration of data retention, eDiscovery, legal hold and information export requirements, while automating disclosures and agreements with end users.

Automate management of users, groups, access controls and channel and team membership through synchronizing with Entra ID/AD/LDAP Groups.

In large deployments where administrative tasks need to be separated and delegated, Mattermost supports the creation and customization of system administrator roles with specific granular permissions in order to offer specialized administration delegated from senior administrators.

Meet data retention compliance requirements. By default Mattermost uses a “soft delete” system where messages and files deleted based on user actions are removed from the user interface, but persist in the Mattermost database. By activating Mattermost’s data retention policy capability rules can be set to permanently delete all messages and files in a Mattermost system, or in specific teams or channels, that are beyond a specific age, such as 30 days, 90 days, or other options. This feature should be used carefully, since once data is removed using data retention policies it is irreversible.

Comply with legal hold and litigation hold requests to preserve information in anticipation of legal action. The legal hold capability can be combined with eDiscovery integration and data retention policies to customize the data retained and deleted to comply with compliance requirements.

Fulfill eDiscovery and compliance requirements with manual and automated export of message history to Actiance, Global Relay and custom compliance formats.

Archive, backup, or submit the contents of a channel into other systems to fulfill reporting and auditability requirements as needed.

Increase clarity on legal expectations for internal employees and guests with the ability to set custom Terms of Service (“ToS”) agreements and re-acceptable periods.

Enterprise Mobility
Free
Professional
Enterprise

Speed real-world workflows with enterprise-grade mobility and security through EMM, MDM, and AppConfig integration across iOS and Android mobile platforms.

Enhance mobile security by deploying with Enterprise Mobility Management (EMM) to secure mobile endpoints with management application configuration, and Mattermost AppConfig compatibility.

This capability protects a Mattermost customer against breaches in iOS and Androids notification infrastructure by enabling mobile notifications to be fully private. The standard way to send notifications to iOS and Android applications requires sending clear text messages to Apple or Google so they can be forwarded to a user’s phone and displayed on iOS or Android. While Apple or Google assure the data is not collected or stored, should the organizations be breached or coerced all standard mobile notifications on the platform could be compromised. To avoid this risk, Mattermost can be configured to replace mobile notification text with message ID numbers that pass no information to Apple of Google, and which when received by the Mattermost mobile application on a user’s phone are used to privately communicate with their Mattermost server and use the message ID to retrieve mobile notification messages over an encrypted channel. This means at no time was the message text visible to Apple or Google’s message relay system. Because of the extra steps to retrieve the notifications messages under Mattermost’s private mobility capability with ID-only push notifications, end users may experience a slight delay before the mobile notification is fully displayed compared to sending clear text through Apple and Google’s platform.

Workflow Automation
Free
Professional
Enterprise

Streamline and automate workflows to reduce errors and delays while increasing efficiency and innovation using collaborative playbooks to speed structured team processes, from incident response and software release cycle management to accelerating operational logistics, as well as workflow dashboards to assess and refine process outcomes and operations.

Collaborative playbooks provide structure, monitoring and automation for repeatable, team-based processes integrated with the Mattermost platform. Use cases include incident response, software release management, and logistical operations. Playbooks monitor channels for keywords or user actions to trigger a structured process, which brings up a set of individual or shared tasks, each associated with manual or automated actions. As playbooks execute, some may have requirements for broadcasting status updates to stakeholders at regular intervals, to conduct retrospectives after the core process is complete, or other customer requirements as exit criteria for a playbook “run”. Advanced permissions are also available to delegate and manage playbook controls in larger organizations.

Workflow Dashboards unlock insights about the performance of collaborative workflows across organizations. They compare the output metrics from different runs of collaborative playbooks, against targets and historical performance. Examples of metrics-based workflow dashboards that can be set up to monitor and inform performance include time to detect, and time to resolve in incident response workflows, workplan completion percentage for monthly software releases management workflows, and launch success rate for logistical workflows involving launch operations.

Federated Communications
Free
Professional
Enterprise

Connect across organizations using Mattermost and Microsoft Teams to share information and accelerate collaborative, cross-organizational workflows

Increase focus and adaptability across your organization by connecting users across Microsoft Teams and Mattermost. Microsoft Teams often serves as a centralized, organization-wide standard for general collaboration and everyday productivity, which can complicate the business case for customizing workflows and integrated toolsets to meet the specialized needs of technical and operational teams. Mattermost is often deployed to supplement a centralized, general purpose Microsoft Teams deployment with a dedicated environment for developers, security professionals and operators whose potential is unlocked from having a dedicated environment. Integrated direct messaging and group messaging across Microsoft Teams and Mattermost deployments connects an organization to the best of both worlds.

Communicate across organizations using Mattermost by synchronizing messages, emoji reactions, and file sharing in real time through Mattermost Shared Channels.

Support
Free
Professional
Enterprise

A range of support options are available across Mattermost Free, Professional and Enterprise offerings

Community support for Mattermost Free is available on peer-to-peer forums at https://forum.mattermost.com/

Organizations using Mattermost Free to evaluate a future purchase of Mattermost Enterprise can contact sales at https://mattermost.com/contact-sales/ to apply for early access to commercial support as part of the evaluation process.

Professional Support includes business hours support from 8am to 8pm United States Pacific Time (UTC-8 except for U.S. daylight savings time, with next business day response time via email and the Mattermost online ticketing system.

For more information, please see https://mattermost.com/support-terms/

Enterprise Support is available 24 x 7 at all times on all days via email and the Mattermost online ticketing system with a 4 hour response time service-level target.

For more information, please see https://mattermost.com/support-terms/

Available as an additional purchase for Mattermost Enterprise customers, Mattermost Premier Support offers additional license entitlements for non-production environments, direct access to senior support team members, screen-sharing and audio calling for P1 and P2 tickets, and access to a private channel with Mattermost technical staff.

For more information, please see https://mattermost.com/support-terms/

Option

Frequently Asked Questions

Answer:

Please review our U.S. government offerings at https://mattermost.com/solutions/industries/government/ to contact channel partners and resellers. You can also contact Carahsoft regarding Mattermost by phone or email with the information at https://www.carahsoft.com/mattermost.

Answer:

Governmental organizations outside the U.S. that need to procure licenses through resellers can contact the Mattermost sales organization at https://mattermost.com/contact-sales/ to connect with existing resellers by country and geographic region, or to onboard new approved resellers.

Answer:

Please contact the Mattermost sales team at https://mattermost.com/contact-sales/ to find a reseller for your geography and organization. Resellers can read about our partner programs at https://handbook.mattermost.com/operations/sales/partner-programs.

Answer:

Mattermost Professional and Mattermost Enterprises licenses are sold as prepaid annual subscriptions based on the number of annual seat licenses purchased, or “seats”. Each seat license purchased entitles a customer to an “activated user”, which is a user registered on a specific Mattermost server and not deactivated. Administrators can view user status in the System Console and activate and deactivate registered users at any time. Deactivated users have history and preferences saved.

Answer:

During the period of the annual license, when the number of activated users exceeds the number of seat licenses purchased, additional seats should be purchased on a quarterly “true forward” basis. For example, if activated users exceed licensed seats in the first quarter since annual licenses were purchased, then additional seat licenses should be purchased for the remaining three quarters until renewal, with an invoice amount prorated for the annual cost of the license.

Answer:

Yes, Enterprises can inquire about Mattermost Cloud Enterprise, as a single-tenant cloud-managed service for Mattermost Enterprise hosted by Mattermost, Inc. The system is offered on the same Kubernetes-based platform as the self-hosted edition, and managed by Mattermost, Inc.

For more information, contact the Mattermost Sales organization at https://mattermost.com/contact-sales/

For small businesses, Mattermost Professional is available as a self-serve, multi-tenant, software-as-a-service offering, which can be purchased with a credit card at https://customers.mattermost.com/cloud/connect-workspace

Answer:

Yes, please see the information here.

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