Mattermost Pricing

Channel-based collaboration

• Messaging, file sharing, and link and file previews across device platforms

  Channels-based messaging including 1-1, group messaging, public and private channels, file sharing, link and media previews across web, PC, Mac, iOS, and Android devices.

• 1:1 audio calls and screen sharing

  Call another user to start a 1-1 audio discussion in web, desktop, and mobile experiences with optional screen sharing.

• Threaded discussions

  Organize discussions within channels using threaded discussions and the thread inbox to follow-up on threaded discussions in addition to channels.

• Core search up to 3 million posts

  Search over messages and files in Mattermost. Core search happens in a relational database and is intended for deployments under 3 million posts and file entries. Beyond that scale, Enterprise Search is recommended.

• Custom branding, themes, and emojis

  Match your organizations look, feel and brand by customizing the site name, description, login brand image and text, as well as theme colors.

• Hashtags

  Hashtags in channel-based messaging enhance discoverability and organization by allowing users to tag key topics, themes, or initiatives directly within conversations. This makes it easier to filter, search, and follow relevant discussions across teams, improving collaboration and knowledge sharing.

• Channel Categorization

  Channel categorization helps teams stay organized by grouping related channels into custom sections, making it easier to navigate and prioritize conversations. This improves focus and efficiency, especially in high-volume workspaces where users need to quickly access the most relevant discussions.

• Available in 20 languages

  Multiple languages including English (Australian, US), Bulgarian, Chinese (Simplified and Traditional), Dutch, French, German, Hungarian, Italian, Japanese, Korean, Persian, Polish, Portuguese (Brazil), Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, and Vietnamese.

• Multi-window chat*

  Enables users to open multiple chat windows simultaneously, enhancing multitasking and productivity. This capability ensures that priority conversations remain visible at all times, enabling users to monitor live updates and engage in multiple discussions without losing track

• Compact view

  Increase the efficiency of technical teams with compact display views of discussions and tooling notifications integrated in Mattermost channels.

• Markdown compatibility

  Easily move information across Mattermost discussions and technical tooling outputs with built-in support for the Markdown technical formatting standard. Text formatting, code snippets, media embedding, tables, status indicators, and emojis render consistently across the Mattermost user experience and Markdown-compatible tools.

• Message priority

  Elevate the focus of organizations with the ability for end users to specify the priority of messages as Standard (Default), Important, and Urgent. https://docs.mattermost.com/collaborate/message-priority.html#set-message-priority-beta

• Persistent notifications

  Mattermost’s Persistent Notifications feature ensures that urgent messages remain visible until acknowledged or replied to, enhancing the visibility of critical communications. Users can configure the frequency and maximum number of repeated notifications, ensuring that important alerts are not missed

Multi-team collaboration

• Group calling and screen share

  Streamline real-time collaboration with complete privacy by enabling group audio calling and screen share up to approximately 50 concurrent users in any group call per self-hosted server. High-scale options for private, self-hosted group calling and screen share are available in Mattermost Enterprise with the setup of its horizontal scaling option.

• Guest accounts

  Bring external users and users who need to have restricted access into your Mattermost instance as guests who can interact with your team with limited permissions. For billing purposes, activated guest accounts do consume a licensed seat, which is returned when the guest account is deactivated.

• Custom user groups

  Simplify communication by creating custom user groups to mention and notify up to 256 users who work together on projects or in functions or have other ties. Examples include creating custom groups for cross-functional teams, for job types, or organization membership within an enterprise.

• System-wide notifications

  Notify users across teams of upcoming system maintenance, service changes, and other announcements using system-wide announcement banners.

Access controls & automation

• Multifactor authentication

  Mattermost supports multifactor authentication (MFA), adding an extra layer of security beyond traditional username and password. This feature ensures that unauthorized users are denied access even if passwords are compromised, reducing the risk of account breaches

• Single sign-on

  Mattermost’s Single Sign-On (SSO) feature allows users to log into multiple applications with a single set of credentials, streamlining the login process and enhancing security. This integration supports various SSO providers, including SAML, OpenID Connect, and OAuth 2.0, ensuring seamless and secure access across platforms

• AD/LDAP user sync

  AD/LDAP User Sync feature ensures seamless synchronization of user attributes and group memberships from Active Directory or LDAP directories. This integration automates user management, maintaining up-to-date user information and access controls across the platform

• Advanced access controls

  Empower admins to manage and moderate multi-team deployments with the ability to configure channels to be read-only, to restrict channel mentions and emoji reactions, and to lock down channels so that users can only be added or removed by selected administrators.

Agentic Platform

• Interactive AI bot support

  Interactive AI Bot Support in Mattermost enhances collaboration by integrating AI-driven bots that assist with workflows, provide real-time updates, and automate routine tasks. These bots can interact with users and each other, leveraging multiple models and configurations to streamline operations and improve efficiency

• Bring-your-own & multi-LLM integration

  Mattermost’s Flexible Bring-Your-Own-LLM Integration allows organizations to integrate their privately hosted language models into the Mattermost platform. This feature supports multiple AI/LLM service backends and ensures unified management, observability, and reliability of both private and commercial LLMs, providing a consistent interface and enhanced security for mission-critical operations

• Agent control plane

  Ensures that AI-powered assistance in Mattermost operates within strict security boundaries by user, and by channel. This allows organizations to confidently deploy AI in sensitive environments, ensuring that only authorized users can access or generate insights from protected data.

Integrations platform

• Integrations platform

  Mattermost’s Integrations Platform offers operational extensibility with pre-packaged, source-available connectors, automations, and templates for rapid and effective systems integration. This platform supports seamless integration with modern toolchains and legacy systems, enhancing workflow automation and collaboration

• Operational and DevOps integrations

  Mattermost’s Integrations Platform enhances operational and DevOps workflows by seamlessly integrating with modern toolchains and legacy systems. This platform supports rapid and effective systems integration with pre-packaged, source-available connectors, automations, and templates, ensuring streamlined collaboration and increased productivity. Mattermost pre-packages integrations with most common developer tools, including Jira, GitHub, GitLab, Zoom, and more.

Support

• Community Support

  Community support for all Mattermost offerings is available on peer-to-peer forums. Organizations using Mattermost Free to evaluate a future purchase of Mattermost Enterprise can contact sales to apply for early access to commercial support as part of the evaluation process.

• Professional Support

  Professional Support includes business hours support from 8am to 8pm United States Pacific Time (UTC-8 except for U.S. daylight savings time), with next business day response time via email and the Mattermost online ticketing system. For more information, please see this.

Agentic Platform

• Sovereign AI

  Mattermost supports Sovereign AI, enabling secure, mission-critical operations with full data sovereignty. This feature allows deployment in air-gapped, private, or sovereign cloud environments, ensuring that sensitive data remains under complete control while leveraging AI to streamline workflows, communication, and incident response

• Contextual summarization and composition

  Contextual Summarization and Composition in Mattermost leverages AI to provide concise summaries and generate relevant content based on the context of discussions. This feature enhances productivity by allowing users to quickly grasp key points and compose responses without reviewing the raw input, ensuring efficient and informed communication

• Real-time channel briefing

  Mattermost’s Real-time Channel Briefing feature brings teams together for coordinated remediation and situational awareness. By integrating live transcription, call recordings, and automated summaries, this feature ensures clarity and alignment during high-stakes situations. Critical information, such as chat logs, call transcripts, and audio recordings, are preserved in the Call thread, providing searchable documentation for post-incident analysis and compliance

• Agent control plane

  Ensures that AI-powered assistance in Mattermost operates within strict security boundaries by user, and by channel. This allows organizations to confidently deploy AI in sensitive environments, ensuring that only authorized users can access or generate insights from protected data.

• Universal Connector with Model Context Protocol (MCP)*

  Mattermost’s Model Context Protocol (MCP) support empowers AI to securely search across enterprise systems and take action in real time—without leaving the Mattermost environment. Through the Universal Connector, AI models can access external tools, retrieve knowledge, and trigger workflows using a standardized, scalable framework. This enables faster, smarter decision-making by turning conversations into context-aware, cross-system actions—securely and at scale.

• Advanced logging

  Advanced logging mode in Mattermost provides comprehensive tracking of all system activities, enabling detailed auditing and troubleshooting. This experimental feature allows administrators to capture and analyze extensive trace data, ensuring transparency and aiding in compliance with stringent security and operational standards

• AI-enhanced Search and RAG*

  Mattermost’s Copilot-enhanced Search uses semantic understanding and Retrieval-Augmented Generation (RAG) to deliver highly relevant, context-aware answers across your workspace. By combining AI with secure access controls, it not only finds the right information—even when phrased differently—but also summarizes it with references to the original source, so users can trust and verify results. This empowers teams to move faster, make informed decisions, and unlock insights from across systems—all within a secure, mission-ready environment.

• Enterprise LLM Management*

  Enterprise LLM Management in Mattermost empowers organizations to efficiently manage and deploy large language models, enabling granular billing and usage tracking. Assign LLM account authorizations at the user, group, or team level, and track LLM token usage at the user level for optimal performance and accountability.

Real-time Communications

• Calls with live-text transcription & AI summaries

  Enhance mission-critical communication with Calls featuring Live-Text Transcription and AI Summaries in Mattermost. This capability captures every spoken word in real time and automatically generates concise, AI-powered summaries—ensuring your teams stay aligned, informed, and ready to act, even in fast-paced or high-pressure environments.

• Video Integrations

  Elevate secure collaboration with Mattermost Video Integrations, including Pexip, Zoom, and Microsoft Teams. Whether self-hosted for maximum control or integrated with your existing video platforms, Mattermost enables seamless video calls, screen sharing, and chat—right within your channels—ensuring mission-critical communication stays secure, flexible, and fully under your command.

Federated Communications

• Microsoft Teams messaging integration

  Increase focus and adaptability across your organization by connecting users across Microsoft Teams and Mattermost. Microsoft Teams often serves as a centralized, organization-wide standard for general collaboration and everyday productivity, which can complicate the business case for customizing workflows and integrated toolsets to meet the specialized needs of technical and operational teams. Mattermost is often deployed to supplement a centralized, general purpose Microsoft Teams deployment with a dedicated environment for developers, security professionals, and operators. Integrated direct messaging and group messaging across Microsoft Teams and Mattermost deployments connects an organization to the best of both worlds, helping teams unlock their full potential.

• Shared Channels

  Enables real-time collaboration between users on different Mattermost servers, allowing organizations to securely connect and synchronize messages, emoji reactions, and file sharing. This feature ensures that communication remains uninterrupted and synchronized, even across separate networks.

Critical Infrastructure Hardening

• FIPS 140-3 Compliant

  Mattermost is available in a FIPS-validated image for FedRAMP compliance, satisfying the US government’s NIST 800-53 standards. This ensures that cryptographic modules used by agencies meet specific security requirements for processing sensitive, classified, or regulated data

• STIG-hardened image for DoD information assurance standards

  Mattermost offers a STIG-hardened DISA-approved image, ensuring compliance with the Department of Defense’s Security Technical Implementation Guides (STIGs). This secure configuration standard is critical for maintaining the integrity and security of DoD Information Assurance (IA) and IA-enabled devices and systems, providing a robust solution for processing classified and sensitive information

Workflow automation

• Collaborative playbooks

  Collaborative playbooks provide structure, monitoring, and automation for repeatable, team-based processes integrated with the Mattermost platform. They enable seamless coordination across departments, ensuring efficient incident response, software release management, and logistical operations

• Workflow dashboards

  Workflow dashboards provide a centralized view of all ongoing playbooks, enabling teams to track progress, and manage workflows efficiently. With real-time data updates and historical summaries, these dashboards enhance productivity by automating repetitive tasks and empowering teams to focus on strategic initiatives

• Mobile playbooks*

  Mobile playbooks bring the power of Mattermost Playbooks to your mobile device, enabling field workers, airmen, and government personnel to collaborate and execute mission-critical workflows on the go. This feature allows users to interact with playbooks, view checklists, and mark items as completed, ensuring productivity and efficiency no matter where they are

• Automated Actions*

  Automated actions increase speed and reduce user workload by automatically executing process steps. These actions can be triggered by users changing playbook properties or through integrations, allowing status updates to and from third-party systems like Jira, notifying users, inviting them to join the playbook, and using third-party tools to execute process steps without user involvement

Compliance & administration

• Role Based granular Access Controls

  User roles (e.g., Admin, Channel Admin, User) are applied to all users in the system and determine access to system functions. These roles can be synchronized from AD/LDAP and updated automatically, ensuring that access permissions are always current and aligned with organizational policies

• AD/LDAP group, channel, and team sync

  Automate management of users, groups, access controls, and channel and team membership through synchronizing with Entra ID/AD/LDAP Groups.

• Delegated granular administration

  In large deployments where administrative tasks need to be separated and delegated, Mattermost supports the creation and customization of system administrator roles with specific granular permissions in order to offer specialized administration delegated from senior administrators.

• Data retention policy

  Meet data retention compliance requirements. By default Mattermost uses a “soft delete” system where messages and files deleted based on user actions are removed from the user interface, but persist in the Mattermost database. By activating Mattermost’s data retention policy capability, rules can be set to permanently delete all messages and files in a Mattermost system, or in specific teams or channels, that are beyond a specific age (e.g., 30 days, 90 days, or other options). This feature should be used carefully; once data is removed using data retention policies, the action is irreversible.

• Legal hold

  Comply with legal hold and litigation hold requests to preserve information in anticipation of legal action. The legal hold capability can be combined with eDiscovery integration and data retention policies to customize the data retained and deleted to meet compliance requirements.

• Compliance export and eDiscovery automation

  Fulfill eDiscovery and compliance requirements with manual and automated export of message history to Actiance, Global Relay, and custom compliance formats.

Scale & high availability

• High availability cluster-based deployment

  Enable business continuity through component failures using cluster-based deployment with multiple application servers, multiple database servers, and multiple front-end proxies and/or load balancers.

• Enterprise search (3M+ posts)

  Enable enterprise-scale search after exceeding 3 million posts in the Mattermost database by deploying Elasticsearch with dedicated indexing and usage resourcing via cluster support.

• Supported Kubernetes deployment

  Simplify and automate IT administration through Mattermost’s supported options for deploying to Kubernetes clusters running either on-prem in data centers or in managed services such as Amazon EKS, Azure Kubernetes Service, Google Kubernetes Engine, and DigitalOcean Kubernetes, among others.

• Scale to 50,000 concurrent users

  Mattermost Enterprise is designed to scale efficiently, supporting up to 50,000 concurrent users and beyond. Mattermost ensures high availability and robust performance, meeting the demands of large-scale deployments.

Work Management

• Boards - Kanban-style Project Management

  Mattermost Boards empower teams to manage projects and mission-critical workflows with visual clarity and precision. With Kanban-style task tracking built into the secure Mattermost platform, teams can plan, prioritize, and execute work efficiently—whether in the office, in the field, or at the tactical edge.

Enterprise mobility

• Enterprise Mobility Management (AppConfig) support

  Enhance mobile security by deploying with Enterprise Mobility Management (EMM) to secure mobile endpoints with management application configuration, and Mattermost AppConfig compatibility.

• Private mobility with ID-only push notifications

  This capability protects a Mattermost customer against breaches in iOS and Android notification infrastructure by enabling mobile notifications to be fully private. The standard way to send notifications to iOS and Android applications requires sending clear text messages to Apple or Google so they can be forwarded to a user’s phone and displayed on iOS or Android. While Apple and Google assure the data is not collected or stored, all standard mobile notifications on the platform could be compromised should the organizations be breached or coerced. To avoid this risk, Mattermost can be configured to replace mobile notification text with message ID numbers that pass no information to Apple of Google, and which, when received by the Mattermost mobile application on a user’s phone, are used to privately communicate with their Mattermost server and use the message ID to retrieve mobile notification messages over an encrypted channel. This means at no time will the message text be visible to Apple or Google’s message relay system. Because of the extra steps to retrieve the notifications messages under Mattermost’s private mobility capability with ID-only push notifications, end users may experience a slight delay before the mobile notification is fully displayed compared to sending clear text through Apple and Google’s platform.

Support

• Enterprise Support

  Enterprise Support is available 24×7 at all times on all days via email and the Mattermost online ticketing system with a 4-hour response time service-level target. For more information, go here.

• Premier Support

  Available as an additional purchase for Mattermost Enterprise customers, Mattermost Premier Support offers additional license entitlements for non-production environments, direct access to senior support team members, screen-sharing and audio calling for P1 and P2 tickets, and access to a private channel with Mattermost technical staff. For more information, read this.

Classified and Sensitive Information Control

• Channel Banners

  These customizable per-channel banners ensure the classification or restrictions related to channel purpose are clearly visible to users at all times. This feature aligns with US government regulations that mandate proper notifications about sensitive, classified, or Controlled Unclassified Information (CUI) to ensure compliance and proper handling

• End to End Encryption*

  Mattermost offers the most secure, most stringent end-to-end security in the industry for customers who require the highest level of protection for their communications. Mattermost end-to-end encryption protects to individual and group messages, and channels. System administrators control the availability and user access to the feature. End to end encryption is not available to all customers.

• Data Spillage Handling*

  Data Spillage Handling enables any user to flag and report potential data leakage. Flagged content is immediately suppressed, and a designated security team is notified with context about the potential exposure, including a list of users who may have seen it. After a thorough security review, the post can be cleared or permanently deleted, ensuring sensitive information is managed swiftly and effectively.

• Disappearing Messages*

  Disappearing Messages allow Mattermost users to set visibility time limits on messages and posts, ensuring they are removed from endpoints after after a set time period. This feature minimizes risks to sensitive data, making it ideal for exchanging sensitive information such as one-time passwords or Social Security Numbers.

• Data Transport (TLS) - Post-Quantum Security*

  Mattermost enhances data transport security with Post-Quantum TLS, utilizing cryptographic algorithms designed to resist future quantum computing attacks. This ensures that data-in-transit remains secure against both current and future threats, aligning with the White House national security memorandum and providing robust protection for sensitive communications

• End to End Encryption with Post-Quantum Security*

  Mattermost’s End-to-End Encryption with Post-Quantum Security ensures that sensitive communications remain secure both now and in the future. By integrating quantum-resistant cryptographic algorithms, this feature protects messages from unauthorized access, leveraging the only US NIST ESV-certified source of quantum entropy for maximum security. This robust encryption solution is designed to meet the highest standards of data protection, safeguarding critical information against current and emerging threats. Developed in partnership with Qrypt and utilizing the Qrypt BLAST protocol, post-quantum secure end to end security requires a separate license and is not available to all customers. (https://www.globenewswire.com/news-release/2025/05/08/3077645/0/en/Mattermost-and-Qrypt-Announce-Joint-Development-Program-for-Quantum-Secure-End-to-End-Encryption-Collaboration-Platform.html)

• Channel Labels*

  Channel Labels in Mattermost provide a flexible way to tag and organize channels, making it easier to sort and filter them based on specific criteria. This feature allows teams to customize labels for channels, enhancing clarity and improving the overall user experience by ensuring that relevant information is easily accessible

Zero Trust Security

• Dynamic Attribute Based Access Controls

  Dynamic and granular attribute-based access controls are the foundation of zero trust security. They allow organizations to define custom attributes for users and resources, synchronizing them from various computing systems and data sources

• Zero Trust Channel Access

  Zero Trust channel access control enables administrators to configure channels with policy enforcement using common expression language (CEL) or a simple GUI. This ensures that only users with the required credentials, program access, clearances, and device, network, or environmental data can enter protected channels

• Classified Program Masking (need to know)*

  For classified environments where program names and other classification attributes are restricted, “Need to Know” attribute masking prevents system and channel administrators who do not possess the sensitive attribute from seeing it in the Mattermost zero trust policy manager. Administrators cannot create, edit, or view policies that contain attributes they are not cleared to see

• Zero Trust File Access*

  Zero Trust security can be applied to all files in Mattermost, allowing administrators to enforce fine-grained controls for posting, viewing, and downloading files based on user, channel, role, location, network, device, and other environmental or profile attributes. For example, an organization can restrict file downloads to specific approved devices and prevent downloads to all BYOD devices

• Environmental Attribute-based controls*

  Organizations can synchronize environmental attributes produced by third-party Network, Endpoint security, Identity, Credential and Access Management, or other Security Management tools to enforce complex and dynamic zero trust policies. These policies can incorporate attributes such as device or asset and network state, Identity and Access Management status, network segmentation, presence and state of endpoint security and response, and anti-virus software on the endpoint, or any other relevant characteristic

• Zero Trust User Authoritative Source Interface*

  For government organizations using a secure User Authoritative Source system, Personnel data regarding authorizations and clearances is typically not held with basic user profile information but must be queried as needed. The User Authoritative Source Interface enables government organizations to securely interface and query the UAS for individual user clearances on demand. These clearances are then evaluated for zero trust policy enforcement

Security-Optimized Mobility

• Mobile Biometrics

  Mattermost’s mobile biometrics feature ensures that only the authorized device owner can access the Mattermost application. By leveraging hardware-level security through native biometric authentication (such as Face ID or fingerprint recognition), this feature significantly enhances data security. Administrators can require biometric authentication each time a user attempts to access the app, adding an extra layer of protection for sensitive and classified information

• Mobile Data-at-Rest Encryption

  Mattermost’s mobile data-at-rest encryption ensures that stored information remains secure even if the device is lost or stolen. The application for Apple iOS and Android devices uses the native OS security architecture to encrypt data-at-rest on mobile devices. Data stored by the Mattermost mobile app resides within the app’s private storage container, isolated by each platform’s rigorous sandboxing model. Users cannot disable this protection.

• Mobile Screenshot Prevention

  Mobile Screenshot Prevention ensures that sensitive information remains secure by blocking screenshots and screen recordings on the Mattermost mobile app. This feature helps protect classified data from being inadvertently or maliciously captured and shared.

• Mobile Jailbreak / Root Detection

  Mobile Jailbreak / Root Detection ensures that only secure, uncompromised devices can access Mattermost by detecting and blocking jailbroken or rooted devices. This feature helps protect sensitive data by preventing access from devices that have been tampered with or are running non-standard operating systems

• Secure File Viewer (Mobile)*

  Allow PDF documents, videos and images to be viewed but not downloaded to the user’s device. This enables users to view work related materials but keeps sensitive or classified documents within the organization’s control at all times.

Air-gapped & DDIL Environments

• Air-gapped Deployment

  Mattermost is engineered for secure deployment in air-gapped and government cloud environments, including Amazon GovCloud Azure AGC,and Oracle AGC enabling mission-critical collaboration in disconnected or classified networks. With support for Kubernetes-based orchestration, private container registries, and offline installation packages, Mattermost ensures full operational sovereignty and seamless integration with infrastructure like Azure IL5 and Oracle AGC for U.S. federal and defense agencies

• DDIL Microsoft Teams app

  The Mattermost for Microsoft Teams App enables organizations to connect their users in Mattermost and in Teams. In disconnected, degraded, intermittent, or limited (DDIL) environments, this integration ensures your teams can continue secure collaboration and workflow execution independently—maintaining operational continuity, even if Teams is inaccessible

• Offline operation and smart resync

  Mattermost enables local collaboration during outages or in DDIL environments, then automatically syncs all messages and updates across servers once connectivity is restored—ensuring no data is lost and operations stay aligned.

Mission Partner Environments

• Automatic channel translations*

  Break down language barriers with Automatic Channel Translations in Mattermost. This feature enables real-time multilingual collaboration by translating conversations so every participant can read and write in their preferred language—supporting seamless communication across global, multi-national, and mission partner environments.

• Cross-Domain Collaboration*

  Cross-Domain Collaboration enables NSA-approved secure communications and collaboration between air-gapped Mattermost servers with an Everfox Cross Domain System integration. This feature allows teams to work together seamlessly across different organizational domains, ensuring that collaboration is efficient, secure, and compliant with stringent security standards.

• SIP/VOIP (via Partner integrations)*

  Bridge secure collaboration with traditional voice systems using SIP/VOIP via Partner Integrations. This feature connects Mattermost Calls to conventional VOIP infrastructure, enabling seamless, secure communication across mission environments and remote locations—ensuring operational continuity even in hybrid or classified deployments.

Ultra-High Resiliency

• Scale to 200,000 concurrent users

  Mattermost Enterprise Advanced can scale to meet the highest performance expectations, supporting up to 200,000 concurrent users and beyond with cluster-based deployment. Mattermost ensures high availability and robust performance, meeting the demands of large-scale customers.

• Dedicated write-through caching

  Boost performance and reliability at scale with Dedicated Write-Through Caching powered by Redis. This feature ensures lightning-fast access to critical data while maintaining full data integrity—so your teams stay connected and mission-ready, even in the most demanding environments.

• Geo-distributed High Availability*

  By leveraging a mesh of interconnected servers and Shared Channels, teams can collaborate in real time—even across disconnected or degraded networks—with automatic resynchronization and local autonomy that keeps operations running smoothly, no matter the conditions.

Support

• Premier Support

  Available as an additional purchase for Mattermost Enterprise customers, Mattermost Premier Support offers additional license entitlements for non-production environments, direct access to senior support team members, screen-sharing and audio calling for P1 and P2 tickets, and access to a private channel with Mattermost technical staff. For more information, read this.

• U.S. Based Premier Support

  Available for Mattermost Enterprise and Enterprise Advanced customers, this is Premier Support delivered by exclusively U.S. citizens. U.S. based customer information is strictly segregated. Escalation to other Mattermost staff anonymizes customer information and requires advance customer approval for exceptions.