Your DevOps command center
Incidents, such as a service outages or a cyberattacks, often require a collaborative response that involves multiple teams—as well as layers of stakeholders. These are time-sensitive events and could cost thousands of dollars for every minute they remain unresolved. Security incidents that are not immediately resolved jeopardize customer trust. Our customers want to use playbook automation and team communication to reduce resolution time, then extract and codify learnings to drive improved outcomes in the future.
Mattermost Cloud acts as a DevOps command center, a single pane of glass to orchestrate cross-team developer workflows with high efficiency and automation. To help developers collaborate and centralize all of their activities, Mattermost Cloud offers a new incident management application. DevOps teams can benefit from a pre-built best-practices incident management playbook. Users can declare incidents, be guided to complete tasks organized in stages, track incident progress, and resolve incidents.